Manager, Internal Communications (Employee Communications)

Manager, Internal Communications (Employee Communications)

Are you ready to make a difference in a dynamic healthcare environment? Join the Orlando Health team as the manager of Internal Communications! In this pivotal role, you will lead a talented team of writers focused on delivering clear, timely and engaging communication for an organization that supports more than 41,000 team members.

The Internal Communications team plays a critical role in change management, developing messages, executive communications and videos that align with our mission, strategic imperatives and organizational priorities.

Reporting to the senior director of Internal Communications, you will lead key communication initiatives, delegate projects to direct reports and oversee daily department operations. This role requires a highly skilled communicator with a proven ability to write clear, accurate, concise and compelling messages. The position is primarily in‑office and requires flexibility to support urgent communication needs, including during incident command.

Writing samples will be requested from candidates.

Responsibilities

• Writes and edits complex messages for communication through various internal vehicles. Maintains confidentiality of messaging as required.
• Consults with stakeholders across the enterprise to identify communication opportunities and needs.
• Meets directly with leadership to develop targeted communication plans for projects and initiatives.
• Teams with Orlando Health’s manager of Video Production on team member video projects.
• Ensures excellent customer service and working relationships with key administrators, team members and physicians.
• Supports the team’s recognition specialist in drafting and submitting nominations for local and national award programs to showcase the organization and its leadership.
• Coordinates and facilitates special projects and initiatives. Partners with the organization’s event manager to host two leadership events.
• Exercises sound cost-control measures for all projects and initiatives. Manages and helps to develop a departmental budget.
• Oversee various human resources functions including hiring, work assignments, coaching plans and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

• The manager of Internal Communications role requires a bachelor’s degree in communications, marketing or another related field.
• Demonstrated skills in strategic planning and meeting goals.
• Extensive knowledge of Microsoft Office and SharePoint.
• Knowledge of social media tools and engagement strategy.

Experience 

• Minimum of seven (7) years of professional experience in a related field, including marketing, communications, or journalism. 
• Proven and demonstrated experience as an effective leader preferred. 
• Must have a proven track record in developing and executing accurate and well-written communication deliverables.