Patient Navigator - Pediatrics Specialty Practice Resources - Downtown Orlando

About Orlando Health Medical Group

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care

medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Orlando Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

Job Summary

Provides a seamless navigation process by serving as a liaison between patients and their caregivers and the clinical care team, to enhance the patient experience and satisfaction. Consistently coordinates and manages the patient's plan of care through the cancer continuum, while building relationships with patients and Providers. Works in collaboration with Nurse Navigator and other members of the interdisciplinary team to provide safe delivery of the patient's plan of care.

What you will do

• Establishes and maintains close collaboration with clinical, business staff, and multidisciplinary team members to ensure seamless patient care coordination.
• Develops and maintains positive working relationships with key internal/external customers.
• Coordinates patient care through the cancer continuum by assisting with timely access to care, coordinating/scheduling appointments and services, and encouraging adherence to treatment plans, protocols, and follow up care.
• Builds awareness of the oncology navigator’s role by participating in marketing and community outreach efforts.
• Demonstrates knowledge, skill, and coordination to provide care and guidance to the cancer patient from screening to survivorship.
• Participates in the performance improvement process with the department leaders, making ongoing recommendations, providing updates on institution practices, involved in the patient/guest satisfaction.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Serves as advocate for patients and families.
• Participates in community health promotion/awareness programs (health fairs, symposiums)
• Establishes and maintains professional role boundaries with patients, families, and multidisciplinary care team.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required, Cert, GED
• Three (3) years of relevant work experience in customer service required. Healthcare experience preferred. Navigation/care coordination experience preferred.
• For Oncology: Oncology Patient Navigator – Certified Generalist (OPN-CG) within 2 years of job entry date.