Professional Relations Representative, Lead - Orlando Health Cancer Institute

As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary

cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list.

Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

A Brief Overview

Assists department manager in planning and organizing department activities.

What you will do

• Trains new employees.
• Accountable for assuring all work queues and missing charges are cleared in the practice.
• Monitors wait times in the practice and assures patients are seen timely.
• Assures front office team coverage for the practice.
• Creates and maintains daily/monthly work schedules.
• Functions as a resource liaison with all department team members and other ancillary departments.
• Ensures continuity of daily workflow.
• Monitors team member performance/documentation for quality assurance purposes.
• Assists team members with resolving customer concerns while working to increase overall customer satisfaction.
• Maintains records, reports, and appropriate statistical information.
• Implements new Process Improvement procedures.
• Reconciles daily schedule to ensure all patients are either checked in and/or no showed, along with televoxl report reconciliation.
• Verifies the no show list is worked daily and appropriate letters are sent to patients.
• Manages physician templates and slots to ensure effective scheduling and utilization.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in departmental staff meetings and attends other meetings as assigned.
• Assists with timekeeping as needed.
• Completes all Orlando Health mandatory education.
• Assumes the responsibility for professional development and continuing education.
• Other duties as assigned.

Qualifications

• High school graduate or equivalent. Computer skills required.
• Two (2) years of patient financial services, patient scheduling or closely related experience. Associate degree in business or related health care field may offset two (2)years of experience.
• None.