Essential Functions - Conducts interior and exterior patrols of non-hospital facilities, including outpatient clinics, ambulatory centers, administrative buildings, call centers, pharmacies, and urgent care locations.
- Performs walkthroughs to identify safety, security, and environmental risks; checks for unlocked doors, loitering, suspicious activity, and propped exits.
- Monitors parking areas to deter theft, vandalism, and unsafe conditions.
- Dynamically adjusts patrol coverage based on real-time needs, callouts, and under-patrolled areas.
- Collaborate with dispatch and other security teams to ensure balanced territory response.
- Operates and monitors access control systems, alarm panels, and badge readers.
- Ensures after-hours lockups, facility openings, and provides escorts as needed.
- Provides vehicle escorts upon request and assists staff with jumpstarts or flat tires.
- Responds to calls for service including disturbances, threats, medical emergencies, and behavioral escalations.
- Coordinates with law enforcement, fire/rescue, and clinical teams during incidents.
- Provides scene control, perimeter security, and creates safe spaces during emergencies.
- Assists with the enforcement of Baker Act and Marchman Act protocols under physician direction.
- Supports law enforcement with patient/prisoner intake and high-risk patient monitoring.
- Supports clinical teams during behavioral incidents and difficult conversations.
- Assists with de-escalation and early intervention to prevent violence or instability.
- Builds rapport with recurring behavioral health patients and recommends site-specific response plans.
- Provides compassionate redirection of loiterers or individuals in crisis.
- Serves as a visible, reassuring presence to enhance the patient and visitor experience.
- Investigates accidents, preserves evidence, interviews witnesses, and documents findings.
- Completes detailed incident reports, daily activity logs, and pass-down documentation.
- Tracks patrol metrics, site visits, and safety observations for leadership dashboards.
- Participates in after-action reviews, threat assessments, and emergency drills.
- Maintains compliance with all regulatory standards.
- Conducts scenario-based evaluations and informal coaching on policy adherence.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
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Other Related Functions - Responds to critical incidents including threats or acts of violence, hostage situations, abductions, patient elopement, person down, emergency intake, fire alarms, severe weather, hospital system failures, bomb threats, and hazardous material spills.
- Assists in fire suppression and area searches during bomb threats or suspicious package incidents.
- Documents slip/trip/fall events with Event Reports and photographs for liability mitigation.
- Enforces injunctions established by the State of Florida.
- Responds to disturbance calls such as domestic disputes, disorderly conduct, and fights in progress.
- Escorts terminated employees upon request from department managers.
- Testifies or may be subpoenaed in court proceedings as required.
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