Service/Operations Manager

Description

Service / Operations Manager — Commercial HVAC & Refrigeration

Location: Orlando, Florida
Job Type: Full-time
Work Location: Orlando, Florida

About Us

Seacoast Service Partners is a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Position Summary

Seacoast Service Partners is seeking an experienced Service / Operations Manager to help lead the launch and growth of a new Commercial HVAC and Refrigeration operation in the Orlando market.

This role has responsibility for the day-to-day leadership and performance of the location, with a focus on building and scaling the operation from the ground up. The Service / Operations Manager will lead service delivery, financial performance, staffing, customer relationships, and operational infrastructure while establishing a strong foundation for long-term growth.

This is an opportunity for an experienced commercial HVAC or refrigeration leader to build a team, develop a market, and take ownership of the performance and growth of a new operation.

What You’ll Do

· Help drive financial performance for the Orlando location, including revenue, margin, and cost control

· Build, lead, and develop the location’s service and operations team

· Establish and execute strategies for market growth, including customer acquisition, service-line expansion, and competitive positioning

· Oversee technician staffing, workforce planning, and the recruiting pipeline

· Build and maintain strong relationships with major commercial accounts and serve as an escalation point for strategic customers

· Drive execution of preventive maintenance and emergency response programs across the market

· Monitor operational KPIs, including revenue, margin, labor efficiency, callbacks, and customer retention

· Build the operational infrastructure needed to support a growing location, including systems, vendor relationships, and facilities

· Ensure operations meet company safety standards, EPA regulations, and company policies

· Partner with segment and corporate leadership on budgeting, forecasting, and operational planning

· Represent the Orlando operation in local industry relationships and business development efforts

· Develop a culture of accountability, safety, customer service, and continued growth

What Success Looks Like

· The Orlando operation is built on a strong, scalable operational foundation

· Financial and operational goals are managed with clear accountability

· A high-performing field and service team is recruited, developed, and retained

· Commercial customers receive consistent, responsive, and professional service

· Operational and financial KPIs are actively monitored and used to drive decisions

· Preventive maintenance and emergency service programs are executed effectively

· Safety, compliance, and company standards are consistently maintained

· The location develops strong customer relationships and a growing presence in the Orlando market

· Team members understand expectations and are held accountable for results

Required Qualifications

· 10+ years of commercial refrigeration or commercial HVAC industry experience

· 5+ years of experience in a Service Manager, Operations Manager, Branch Manager, or senior operational leadership role

· Proven experience with the financial and operational performance of a service business or location

· EPA Universal Certification or ability to obtain

· Valid driver’s license

· Strong leadership and team-development skills

· Strong financial and operational acumen

· Demonstrated business development and customer relationship management skills

· Ability to communicate effectively with field teams, customers, and executive leadership

Preferred Qualifications

· Experience launching or scaling a new location or market

· Experience within a multi-branch or private-equity-backed service organization

· ServiceTitan or similar field-service platform experience

· Track record of hiring, developing, and retaining service talent

What We Offer

· Competitive pay

· Medical, dental, and vision insurance

· 401(k) plan

· Paid time off and paid holidays

· Company truck

· Fuel card

· Career development and growth opportunities

Seacoast Service Partners is an Equal Opportunity Employer.