Provide exceptional technical support to our Operations team, Licensing Team, and Licensees. Your primary responsibilities include troubleshooting, repairing, and maintaining various technical equipment to ensure smooth operations and high-quality service.

Duties and responsibilities:

Technical Support and Operations

Assemble, repair, and test PCs.
Install and configure operating systems and application software (Windows only).
Install and test CRT and LCD monitors.
Install, configure, and repair various printers.
Install, configure, and troubleshoot point of sale systems.
Install, configure, and test analog and digital cameras.

Network and Wiring

Perform network cabling, configuration, and troubleshooting.
Conduct occasional wiring and soldering (e.g., making special cables, specialized hardware).

Customer Support

Provide phone support, including after hours and weekends on a rotating schedule.
Conduct on-site service to resolve technical issues efficiently.
Perform on-site installations for various technical equipment and systems.
Answer tech support line, solve quick problems, and dispatch calls to technicians.
Log calls, run performance reports, and follow up to ensure all service requests are resolved satisfactorily.
Maintain a sense of urgency to complete tasks promptly and effectively.
Be attentive to the needs of customers, ensuring their issues are resolved quickly and to their satisfaction.
Answer calls and troubleshoot after hours on an on-call rotating schedule.
Travel and provide onsite support for customer sites as needed (Estimated 10-20%, Travel is mainly during setup season March- June).
Other duties as assigned by management.

Qualifications

An associate degree (in a computing field) or a two-year technical certificate is preferred.
At least 1 year of digital imaging support and/or 1+ years of PC technical call center support experience required.
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking,
Familiarity with Windows (Win10, 11).
Knowledge of digital imaging systems
Familiarity with concepts and procedures commonly used in PC software and hardware technical support.
Effective oral and written communication skills, including a good grasp of grammar and spelling.
The capability to maintain a professional demeanor with customers and coworkers.
Demonstrated problem-solving skills.
Strong time management skills.
Capability and temperament to work as a productive member of a support team.

Travel Required

Yes, this role will require travel primarily during the Annual Setup Season (March-June).

Physical Demands

Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.
Requires occasional climbing, balancing, stooping, kneeling, crouching, or crawling. Frequent standing, walking, and sitting are necessary. Regular use of hands and fingers for handling, reaching, and tactile sensing is expected, along with the ability to communicate clearly through speech and hearing. Visual requirements include close vision, distance vision, peripheral vision, and depth perception.
Must be able to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Environmental Demands

Work in various environments, including warehouses, office spaces, hotels, and outdoor locations like theme parks.
Indoor locations are temperature-controlled and frequently noisy.
Outdoor locations are subject to extremes of heat, cold, humidity, and noise.

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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