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Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.
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Summary of Responsibilities
1. Identify Business Processes and Practices For Improvement
2. Recommend Business Strategy
3. Support the Implementation Plan of New Business Processes
4. Train Users/Trainers on Next Generation Solutions
5. Project a Quality Image
Responsibilities
1. Identify Business Processes and Practices for Improvement
Analyze operational and corporate procedures to identify areas for potential optimization and streamlining. Visit corporate departments and service centers and observe repeated practices. Study policies and procedures for inefficiencies, practices that do not scale with size, or slow and challenging routines. Prioritize efforts to improve these areas.
2. Recommend Business Strategy
Use knowledge of our business to identify new areas of investment and improvement. Proactively recommend process improvement. The identification and implementation of time-savers, automation, and error-prone, scalable processes is at the core of success. Create documentation, including policy and procedure for new business strategies.
3. Support the Implementation Plan of New Business Processes
Support initial training and deployment of new applications, hardware, and other solutions. This includes observation of use, shadowing of staff, installation of hardware and software, coordination with vendors, and any other implementation related tasks.
4. Train Users/Trainers on Next Generation Solutions
Create and conduct initial training for Field Training Managers and all team members. Train peers to deliver long-term support for initiatives. Provide support for initiatives identified for modernization.
5. Project a Quality Image
Be committed to truth and integrity. Never Compromise! Be consistent and fair. Be committed to our Company’s image. The public perception of our people, vehicles, equipment and materials is essential to our success. Be committed to teamwork; think “We” and “Us”.
6. Other duties as assigned.
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