Cocktail Hostess

WORK IN HIGH-VOLUME, TEAM ORIENTED, FAST-PACED ENVIRONMENT WHILE KEEPING FOCUS ON THE GUEST EXPERIENCE.

COCKTAIL HOSTESSES PLAY A CRUCIAL ROLE IN THE “PARTY” WE THROW NIGHTLY AND THEREFORE THE WARM WELCOME MUST BE ADHERED TO, WHICH INCLUDES: SMILING, EYE CONTACT, GREAT MOOD & POSITIVE ENERGY.

• Properly set up station and the lounge prior to the beginning shift. Set up for success....stock to par. Continually maintain cleanliness and order throughout the night.
• Complete ALL opening and closing side-work duties nightly.
• Always be energetic!
• Always introduce yourself by name and offer a food and martini menu to each guest upon arrival in your station.
• Inform guests of promotions.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages, entertainment, and other lounge functions and services.
• Always encourage repeat business from our guests by offering them the best possible service and sincerely thanking them for their patronage.
• Deliver food and beverages from kitchen and bar to guests in a timely manner.
• Maintain a clean and fun environment for our guests.
• Always be aware of sales and cash handling procedures.
• Always ensure fast and courteous service to guests.
• Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Continuously issue True Blue Lady VIP cards to target female guests and enroll guests in MYBlueVIP.
• Always follow ALL guidelines in the credit card procedures.
• If you have any concerns about serving guests that appear to be underage, check their IDs, always doing so in a polite manner (refer to Fake IDs).
• Look for signs of impairment and only serve liquor to guests 21 years and older.

Qualifications

• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Be able to work in a fast paced environment.