Customer Service Representative

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:  

• Answer and track incoming calls 

• Prepare and submit accurate, detailed reports in government systems 

• Accurately record all details in accordance with procedures   

• Conduct database and open-source research 

• Route and escalate calls appropriately 

• Other duties, as assigned 

• 3 +experience in a call center 

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data 

• Strong written and verbal communication skills 

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 

• Experience in handling sensitive information 
• Ability to pass a government security background check.