Director of Operations

ABOUT REALCRAFT
RealCraft builds solid wood doors the way they were meant to be built — by hand, by skilled craftspeople, in Gig Harbor, Washington. Every door that leaves our shop is a reflection of that standard. We sell direct to consumers across the United States and Canada, and we are the only DTC source for solid wood carriage doors and solid wood bifolding garage doors in the country. We invest in the craft, in our people, and in the client experience because that is what the work demands.

THE OPPORTUNITY
We are hiring a Director of Operations to build the structure, visibility, and accountability needed for RealCraft to scale successfully without losing the craftsmanship, quality, and culture that set us apart. This is not a role focused on maintaining the status quo—it is a leadership role focused on building, improving, and strengthening our operational foundation.

As Director of Operations, you will own the end-to-end execution of our production and delivery process, ensuring projects move efficiently from material procurement to final shipment. You will create the systems, metrics, and communication channels that drive predictable performance, enable informed decision-making, and support continued growth.

You will serve as a key operational partner to the President & CEO, providing accurate, timely, and actionable insights while proactively identifying risks, resolving challenges, and driving accountability across teams.

If you are energized by building high-performing operations, solving complex challenges, aligning people around clear goals, and creating a culture of accountability and trust, this role was built for you.

CORE RESPONSIBILITIES
Production & Floor Oversight

Own production scheduling, throughput, and floor efficiency across all active orders
Supervise the Shop Manager, Purchasing and Inventory Lead, and Project Manager
Define and track daily and weekly production metrics; hold the team to clear, measurable expectations
Monitor and address labor hour efficiency across production
Identify and address inefficiencies before they become client-facing problems
Maintain a consistent presence on the floor; earn the team's trust

Supply Chain & Risk Management

Monitor material availability, lead times, and vendor reliability in real time — well in advance of production windows
Establish regular check-ins to identify scheduling outliers and supply risks before they affect output
Partner with the Purchasing & Inventory Lead to resolve supply constraints proactively
Surface supply chain risk early in the process

Cross-Departmental Communication

Serve as the operational connective tissue between production, sales, customer excellence, and design
Work closely with the Sales Manager to strengthen communication between sales commitments and production capacity
Establish and enforce clear escalation protocols so critical information moves fast and accurately
Represent operations in leadership meetings; arrive with data, leave with alignment
Bring a customer-forward mindset to every operational decision — delivery performance is a client experience issue, not just a production metric

People & Performance

Own hiring, disciplinary action, and termination decisions for production and warehouse staff, in close partnership with the Shop Manager and People Operations
Oversee performance management and coaching of direct reports and shop leadership
Build a culture of accountability, clear expectations, and continuous improvement on the floor

Reporting & CEO Support

Deliver weekly operational reporting to the President & CEO — clear, data-driven, and decision-ready
Translate floor-level realities into executive-level insight
Support the CEO in forecasting, capacity planning, and strategic operational decisions

Client Delivery Performance

Track and report on delivery performance against client commitments
Work with sales and customer excellence to ensure realistic timelines are set and met
When timelines are at risk, own the escalation — early, clearly, and with a plan

WHAT WE ARE LOOKING FOR
Required

3+ years of operations leadership experience in a manufacturing, custom production, or craft-driven environment
Proven track record of building or strengthening operational systems — scheduling, reporting, escalation, and accountability
Strong communicator: direct, clear, and equally effective with floor staff and executive leadership
Data fluency: you track what matters, surface it clearly, and use it to make decisions
Demonstrated ability to supervise and develop people
High ownership mentality

Strongly Preferred

Experience in millwork, cabinetry, custom woodworking, or a similarly craft-driven manufacturing environment
Comfort with supply chain risk management and vendor relationship oversight
Experience working directly with a founder or owner-led company
Familiarity with production management software (Trello, Excel)

COMPENSATION & BENEFITS

Salary: $115,000 – $125,000, commensurate with experience
On-site position based in Gig Harbor, WA
Health insurance, matching IRA, paid time off, and holiday pay, including an extended paid break during the Christmas holiday.

HOW TO APPLY
Apply now to start the conversation. We review every application personally.

Learn more about this Employer on their Career Site