Full-Time/Group Reservations Coordinator (Holiday Inn Express)

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $19.87, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees.

JOB OVERVIEW:

Provide timely and professional reservations services in accordance with established scripting and standards.

DUTIES AND RESPONSIBILITIES:
 

• Assist in supervising the reservation function; ensure staff is properly trained including reservations systems, service expectations, hotel facilities and services, local directions, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
• Up-sell rooms where possible.
• Monitor and process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
• Stay informed of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs to record the number of bookings and cancellations.
• Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
• Follow procedures for maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned.

Qualifications and Requirements:

High School or equivalent with 1-year reservations/front office experience including supervisory training/experience. Some college preferred. Must speak fluid English. Other languages preferred.
This job requires ability to perform the following:
 

• Carrying or lifting items weighing up to 10 pounds
• Use a keyboard to operate reservations system, etc.
• Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays