Endpoint Coordinator - IT

Endpoint Coordinator - IT

BCForward is currently seeking highly motivated Endpoint Coordinator for an Onsite opportunity.

Title: Endpoint Coordinator - IT

Location: Minnesota

Job Mode: Onsite

Rate: TBD

Duration: Contract

Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment.

Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.

Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.

Gather, document, and evaluate specific customer requirements to ensure product order is accurate, complete, and will support the customer's needs.

Acting on behalf of the customer, order electronic equipment within Lawson, identify, and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.

Excellent interpersonal communication and effective time management skills to deliver outstanding customer service in a team-based environment.

Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.

Education:

High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR associate degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or bachelor's degree and excellent computer troubleshooting and problem-solving skills.

About BCForward:

BCForward began as an IT business solutions and staffing firm. Founded in 1998, BCForward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCForward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCForward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCForward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

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Interested candidates please send resume in Word format Please reference job code 198555 when responding to this ad.