What it's Like to Work Here

"Friendly", "family-oriented", "collaborative", "fun", "flexible" ... we asked our team, and these are just a few words used to describe what it's like working at Continental Laundry Solutions. Our team members all share a positive attitude, passion, and commitment to provide excellent support to each other and our customers. Our culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. Don't miss out on this rare opportunity to join us!

A Day in the Life as an Equipment Order Specialist

As an Equipment Order Specialist, you'll serve as a key liaison between CLS staff and distributors, ensuring a seamless and customer-focused order experience. Responsibilities include:

Serving as the primary point of contact for distributor accounts, ensuring a seamless and positive experience across all customer interactions
Partnering closely with the sales team to keep all stakeholders informed on order status and activities for assigned accounts
Accurately processing customer equipment orders
Responding to customer inquiries regarding availability and product information
Providing order follow-up, tracking information, and proactively addressing any order issues
Creating and maintaining work orders
Managing equipment order backlog

What You Need

High school diploma or equivalent required. Associate's or Bachelor's degree preferred.
3+ years of experience in a customer service or related role
Excellent interpersonal, verbal/written communication, and customer service skills
Accurate and efficient data entry and basic math skills
Strong analytical and problem solving skills
Detail oriented with strong time management, accuracy, and organizational skills
Ability to work effectively under pressure in a fast-paced, deadline-driven work environment
Ability to work both independently and as part of a team and collaborate with colleagues at all levels
Proficiency in MS Office Suite (Word, Excel, Outlook, Teams, PowerPoint)
Experience working with or ability to learn Salesforce, CRM systems, and other business applications

Competitive Benefits Package

Health insurance
Dental insurance - 100% employer-paid
Vision insurance - 100% employer-paid
401(k) with company match
Life insurance & disability coverages
Flexible Spending Account for healthcare
Paid Time Off (PTO)
11 paid holidays + your work anniversary
Flexible scheduling
Staff development and training opportunities
Employee Assistance Program
Advancement opportunities
Economic support and wellness reimbursement programs

Learn more about this Employer on their Career Site