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Member Experience Specialist

VASA FITNESS
Posted 6 days ago, valid for 13 days
Location

Oswego, IL 60543, US

Salary

$15 per hour

Contract type

Full Time

Paid Time Off
Employee Assistance

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Sonic Summary

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  • VASA Fitness is seeking a Member Experience Specialist to create welcoming experiences for gym members and set a positive tone during their visits.
  • The position offers a base salary of $15.00 per hour plus commission, with a schedule that includes shifts from early morning to midnight.
  • Candidates should have at least 1 year of customer service experience, preferably in membership sales, along with strong communication skills.
  • Employees enjoy benefits such as two complimentary gym memberships, discounted personal training, and access to wellness programs including free therapy and financial advising.
  • VASA Fitness values a supportive community and encourages applicants who are passionate about health and fitness to apply.

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

 

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

 

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

 

  • COMPENSATION: Base rate of $15.00 per hour + commission with no cap!
  • SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
  • Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
  • All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
  • 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

 

WHAT WE'RE LOOKING FOR:

  • Strong communication skills and a professional approach
  • Comfortable multi-tasking and working independently
  • 1+ year of customer service, membership sales preferred
  • Interest in health, wellness, and fitness
  • Ability to pass a background check
  • Bilingual skills or CPR certification are a plus

 

WHAT DOES SUCCESS LOOK LIKE?

  • Guests and members feel welcomed with a smile and eye contact
  • Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
  • Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
  • Member needs are addressed quickly with helpful solutions
  • Feedback is shared with leadership and used to improve the member experience
Qualifications

We are proud to be a 'Great Place to Work' certified company!

Apply today and start changing lives--including your own--while joining a team that truly lives its values.

 

3010 Route 34, Oswego, Illinois 60543




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