IT Field Service Engineer

We are seeking an experienced IT Field Service Engineer to provide hands-on technical support across multiple onsite healthcare locations throughout the United States, with approximately 75% travel—primarily on the West Coast.

Key Responsibilities:

• Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting

• Support end‑user computing environments and associated applications

• Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features

• Install, configure, and support third‑party software applications

• Utilize remote monitoring and troubleshooting tools to resolve issues efficiently

• Create, manage, and deploy workstation images using enterprise imaging tools

• Leverage Windows PowerShell for task automation and configuration management

• Install, monitor, and remediate antivirus and anti‑malware solutions

• Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity

• Support cloud and hybrid environments

• Document configurations, procedures, and resolutions

• Deliver excellent customer service while managing multiple priorities effectively

Travel & Physical Requirements (Important):

• 75% travel required, primarily to onsite locations across the West Coast

• Ability to bend, stand, and work with technical hardware

• Must be able to lift and move computer equipment, including lifting up to 100 lbs unassisted when required

Required Experience & Skills:

• 3–5 years of experience supporting Windows workstation environments

• Strong knowledge of:

  • Windows Active Directory, Group Policy, and Domain Controllers

  • Remote troubleshooting tools and techniques

  • Antivirus and anti-malware solutions and remediation

  • PowerShell scripting and basic task automation

  • Networking fundamentals (TCP/IP, firewalls, routing, VPN clients)

  • Imaging and deployment tools (e.g., Desktop Central, PDQ, or similar)

  • Cloud and hybrid IT environments

• Excellent troubleshooting, analytical, time-management, and customer service skills

• Strong verbal and written communication abilities

Preferred Qualifications:

• Experience supporting distributed or field-based environments

• Experience in regulated or security-focused environments

• Familiarity with infrastructure and endpoint security best practices

Work Schedule:

• Monday–Friday, 8:00 a.m. – 5:00 p.m.

• Occasional evenings or weekends required based on on-call scheduling and business needs

Telecommuting & Technical Requirements:

• Telecommuting available on an as-needed basis

• Must maintain reliable home internet:

  • Cable or Fiber connection

  • Minimum 20 Mbps download / 5 Mbps upload