Applications Systems Administrator

Position Purpose

The Applications Systems Administrator position is responsible for the day-to-day administration,

integration, and lifecycle health of The Signatry's business systems portfolio, with primary focus on

our Foundation Management Solution (FMS) platform. This role ensures that our managed-service

partners deliver reliable end-user service, maintains the configuration and license posture of our

SaaS and platform stack, and coordinates change and renewal cycles for business-critical platforms.

The position works closely with department leads, end users, and our technology partners to balance

operational stability with continuous improvement, and leads the technical execution of platform

releases, testing coordination, and stakeholder communication, and manages the enhancement

request lifecycle from internal gathering through submission to Foundation Management Solution

(FMS) platform for approval and implementation tracking.

Primary Responsibilities

• Own day-to-day administration of 4–8 business systems including 1–2 designate business-critical platforms (e.g., FMS, CRM, identity, ticketing), maintaining configuration, access, license, and lifecycle records across the stack.

• Coordinate with 2–3 managed service providers on routine support, change requests, and incident resolution; track partner SLA performance and escalate to the Director, Technology Operations when needed.

• Recommend license, renewal, configuration, and vendor decisions within an annual operating envelope of approximately $50K–$150K, partnering with the Director, Technology Operations on contract renewals and capacity planning.

• Provide end-user support and training in coordination with department heads, serving as the first point of contact for system issues. Lead and coordinate technical aspects of platform releases and upgrades, including testing schedules, change communication, and rollback planning. Own the enhancement request workflow -gathering requirements from

department leads, coordinating internal approval, submitting enhancements to FMS for evaluation, and tracking all requests through development, testing, deployment, and completion.

• Support The Signatry’s data privacy and security initiatives by maintaining strong access controls, audit logs, and configuration baselines across the platform portfolio.

Key Qualifications and Skills 

Alignment with The Signatry values and statement of faith

• Strong, detail-oriented multi-tasker that consistently meets deadlines.

• Process-driven, with the ability and desire to learn new systems.

• Proactive approach to problem solving, with an eye towards efficiency and a continuous improvement mindset

• Ability to explain technical concepts to inexperienced users using graphs, infographics or other visualization techniques

• Familiar with SaaS lifecycle management, license administration, and configuration documentation.

• Prior exposure to financial systems, transaction processing, investment reconciliation, or asset management is a strong plus.

• Proficient in Microsoft O365, ticketing or ITSM tooling, and cloud-based SaaS administration; CRM configuration experience preferred.

• Establish Key Performance Indicators to monitor and evaluate progress.

• 3–5 years in system administration, IT support, or SaaS configuration

• Understanding system lifecycles, change management practices, and processes for managing a technology solution (programming knowledge is not required).

• A Bachelor’s Degree in a Business or Technology field is preferred; (equivalent experience may substitute).

• A servant’s heart, with an appreciation for internal and external relationship building.

Work Location  

This full-time, salary position is a hybrid in-office/WFH role with a strong preference for candidates located in the Kansas City area to support staff and for collaboration.

Pay Range

This is a full time salary, exempt position starting at $70,000; paid out semi-monthly.

Benefits

• Medical, dental, basic life and disability insurance coverage is 100% covered for the employee
• Voluntary enrollment for medical, dental and vision for family
• • Voluntary enrollment for supplemental life, accident, critical illness and ambulance
• 401(k) with employer match
• Flexible “Take as You Need It” paid time off policy
• Stipends/reimbursements towards fitness club memberships, cell phone service, and home internet

The Signatry is a 501(c)(3) tax exempt organization and a religious organization that has not waived any exceptions to any federal, state or local legislation, including, but not limited to Title VII of the Civil Rights Act of 1964.