Client Success Manager

Examinetics is looking for someone with a passion for customer service to join our growing Client Success team as a Client Success Manager. We need someone to become a well-rounded expert and assist clients with their occupational health programs. Client Success Managers are the liaison between clients and our internal teams (including operations, medical teams, and data processing) to ensure the timely & successful delivery of our services according to customer needs.

The role is a key driver to support our goal to deliver industry-leading client experience and drive high client retention rates by ensuring our clients are satisfied and are aware of our full portfolio. In this role, you will also support the sales team with new business and welcome new clients by delivering onboard presentations for new contacts.

Why you will love working at Examinetics as a Client Success Manager

• Competitive Salary
• Medical, Vision, and Dental Insurance
• 401K Employer Matching 
• 3 weeks Paid Time Off
• Annual Company Bonus

Primary Responsibilities:

• Serve as the main point of contact for an assigned client list and the communication liaison between those clients and our internal teams.
• Routinely work with clients to build strong relationships that maintain satisfaction, ensure correct services are delivered, and provide information about new products and services.
• Run client status meetings and communicate with clients as needed for routine check-in or special projects.
• Conduct training to drive early engagement during onboarding with new clients.
• Help all clients with inbound inquiries, issue resolution, problems, and complaints.
• Document all interactions accurately utilizing Salesforce CRM and other tools.
• Occasionally assist sales team with new business pitches and request for proposals.
• Help manage projects such as product and service improvements.
• Drive internal client reviews.

Qualifications:

 Education and/or Experience

• Bachelor’s degree preferred.
• 5-7 years’ experience managing client accounts.
• Demonstrated experience in account planning and maintaining & growing customer relationships.
• 1-3 years CRM system use.

Attributes

• Enthusiasm for customer service with excellent verbal and written communication skills.
• Ability to generate ideas for client retention.
• A “go-to” person who can work cross-functionally to get things done.
• Your friends describe you as level-headed and able to maintain composure in difficult situations.
• Excellent organization and prioritization skills.
• Positive attitude towards KPI’s and targets.

About Examinetics

Examinetics is the nation’s leading provider of occupational health solutions through onsite, near site, and technology platforms. Our comprehensive suite of occupational health services across the employee health lifecycle delivers strategic value to more than 3,500 clients in over 20,000 locations annually. Leading companies partner with Examinetics to achieve regulatory compliance, minimize productivity loss, and acquire vital data required for optimal health outcomes.

Non-Discrimination:

Examinetics is proud to be an equal employment opportunity employer.  We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.