ESIS ProClaim Representative, A&H

The Personal Contents Property Adjuster is responsible for managing a caseload of personal property claims arising from fire, water, pest infestation, and theft at storage facilities. This role involves reviewing rental agreements, investigating losses through available evidence such as video surveillance and gate logs, obtaining statements from the facility, insured, and witnesses, and validating submitted worksheets of personal property values.

The adjuster will also manage independent adjusters and experts, interpret policy language to determine coverage and payment decisions, maintain and evaluate reserves, prepare coverage letters and reports, and deliver high-quality customer service.

This position reports to the Team Leader. The selected candidate should demonstrate initiative, strong prioritization skills, the ability to manage multiple priorities, flexibility, and the ability to work effectively in a fast-paced environment while meeting claim handling standards and industry best practices.

This role requires working in the office a minimum of three days per week.

Position Responsibilities

• Investigate facts of loss, including the use of computerized estimating tools for personal property damage
• Conduct coverage analysis to determine eligibility and applicable exclusions
• Prepare coverage letters, including disclaimers and Reservation of Rights letters, for customers
• Ensure timely posting of loss and expense reserves and manage claims from assignment through resolution
• Review and follow client handling instructions
• Resolve claims promptly and fairly
• Maintain accurate claim data through proper coding and system use
• Demonstrate strong communication, negotiation, organizational, and analytical skills