Job Description:

Building trusted markets — powered by our people 

At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. 

We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.

To support strong partnership and team connection, this role follows a four day in office work model.

Please note: The candidate selected is required to work Monday - Friday 8:00am CST - 5:00pm CST.

Location Overview

Cboe Global Markets operates a key office in the Overland Park Xchange (OPx), located in Overland Park, Kansas, a bustling suburb of Kansas City. The OPx business park is strategically positioned to provide convenient access to the Kansas City metropolitan area, offering modern infrastructure and a collaborative environment ideal for the financial services and technology industries. This location benefits from proximity to major highways, making it easily accessible for employees

The OPx site provides a balance of high-quality office space, advanced facilities, and an environment conducive to productivity and growth.

Role Overview

The Senior Trade Desk Specialist role is served by experienced financial technologists who bring advanced subject matter expertise and take ownership of production-level operational oversight across multiple real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) and asset classes (e.g., equities, foreign currencies, futures, options). This role serves as an escalation point for complex, high-impact issues, solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not. Senior Trade Desk Specialists act as a trusted liaison between stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams. A Senior Trade Desk Specialist works independently with minimal supervision, exercises sound judgment on matters with organization-wide and external impact, and mentors more junior staff. Individuals in this role regularly lead components of project lifecycles and directly influence the success of the team and the greater organization.

Responsibilities:

Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
Perform daily system checks and periodically review audit logs to verify system changes. Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected. Take direct action to resolve known issues. Provide customers, regulators, and the business with live updates related to systems and trading issues.
Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.
Lead engagement with business associates, customers, and software engineers to define and design new features and functions, representing the team’s perspective on cross-functional initiatives. Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified. Participate in internal and industry-wide weekend testing as needed.
Serve as the primary Subject Matter Expert across multiple areas critical to production operations support, mentoring, coaching, and training junior Trade Desk Specialists and other Cboe staff. Liaise with vendors and operators of facilities supporting critical financial infrastructure.
Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs). E.g. market data, order entry, web service APIs. Participate in operational on-call support rotations as needed.
Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
Update internal technical and operations procedures within the Operations team’s Confluence space. Draft technical notices and updates to technical specifications.
Onboard new clients establish client access to platforms, provision new services, assist customers with establishing default settings (e.g. order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct API certification testing and support.
Regular attendance at the workplace in a traditional office environment may be required
Performs other related duties as required or requested.

Requirements:

High School Diploma, GED, Trade, Technical or Vocational School
Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses required, or ability to obtain within first 3 months of service
At least 5+ years experience in a security related or technical support position, or a Master’s degree and at least 3 years of relevant experience
At least 3+ years with UNIX Shell
At least 3+ years with SQL
At least 3+ years with Agile Development Methodology

Benefits and Perks of working for Cboe Global Markets

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

Fair and competitive salary and incentive compensation packages with an upside for overachievement

Generous paid time off, including vacation, personal days, sick days and annual community service days

Health, dental and vision benefits, including access to telemedicine and mental health services

2:1 401(k) match, up to 8% match immediately upon hire

Discounted Employee Stock Purchase Plan

Tax Savings Accounts for health, dependent and transportation

Employee referral bonus program

Volunteer opportunities to help you give back to your communities

Some of our associates’ favorite benefits and perks include: 

Complimentary lunch, snacks and coffee in any Cboe office

Paid Tuition assistance and education opportunities

Generous charitable giving company match

Paid parental leave and fertility benefits

On-site gyms and discounts to other fitness centers

More About Cboe Global Markets

We’re reimagining the future of the workplace by focusing on what matters most, our people.  Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.  

We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes. 

Learn more about life at Cboe on our website and LinkedIn.

Equal Employment Opportunity

We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.  

#LI-JL

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Salary Ranges (applicable for US locations only)

At Cboe, we are committed to providing a competitive, transparent, and market‑informed total rewards program. The anticipated base salary range for this role is $102,000-$132,000, with actual compensation determined by job‑related factors such as skills, relevant experience, education, internal alignment, and location.

This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.

Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.

Learn more about this Employer on their Career Site