HVAC Account Manager

Gustave A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. The Larson Account Manager ensures excellent customer service, proactively increases sales and profits utilizing a local market team approach and serving as an integral member with both the sales and operations teams to satisfy customer business needs.  

Primary Responsibilities

This list of responsibilities is not all inclusive and may be expanded as management may deem necessary from time to time.

• Customer Relationship Management: Establish, develop, and maintain positive business and customer relationships. Proactively engage with customers, offering support, information, and guidance.
• Sales and Revenue Generation: Achieve and exceed assigned sales targets and outcomes within schedule. This includes upselling and cross-selling products or services when appropriate.
• Account Management: Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. proactive in generating business and managing accounts.
• Communication: Communicate clearly and effectively with customers via phone, email, and virtual meetings to understand their needs and ensure a smooth sales process.
• Product Knowledge: Maintain a thorough understanding of the company's products or services to provide accurate and detailed information to customers.
• Sales Reporting and Forecasting: Track sales metrics and report results to sales leadership on a regular basis. Use data to help forecast future sales trends and plan strategically.
• Team Collaboration: Work closely with Territory Managers on customer execution. Also with departments, such as marketing and counter sales, to improve the overall customer experience and sales process.
• Problem-solving: Identify and address client concerns promptly, escalating issues to management as necessary.

The Inside Sales Account Manager is a vital part of the sales team, responsible for nurturing and growing existing customer accounts, acquiring new ones, and meeting or exceeding sales targets. This role requires an individual to work predominantly within an office environment, using telecommunications and digital methods to reach out to customers, understand their needs, and sell products or services.

Qualifications

• High school diploma or GED required.
• 2 years account management or sales experience or related education required.
• Previous HVAC experience strongly preferred.
• Proficiency in using CRM software as well as other sales-related tool, preferably Salesforce.
• Proficiency in ERP software, preferably P21. 
• Ability to travel up to 30% of the time within the assigned territory.

EEO Statement

Larson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind: Larson is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Larson will not tolerate discrimination or harassment based on any of these characteristics. Larson encourages applicants of all ages. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.