Phlebotomy Supervisor I

Job Summary:

Responsible for the phlebotomy and laboratory assistant functions of the laboratory, outpatient locations, and other areas as assigned.

As a Supervisor at Owensboro Health, you provide frontline leadership and direct support to team members during daily operations. You champion our Safety Culture and foster continuous improvement. You ensure safe, efficient, and compassionate care delivery by monitoring performance, reinforcing expectations, and promoting a just culture. You are a key driver of Owensboro Health’s Target Zero safety commitment, empowering staff to speak up, report concerns, and prioritize patient well-being.

Job Responsibilities:

• Assists in preparing laboratory procedures and educates staff in proper performance of these procedures.

• Assists in delivery of physicians reports via phone and electronic distribution in a timely manner.

• Practices proper telephone techniques by identifying self and directing calls and messages to correct destination.

• Performs venipuncture on patients of all age groups and other specimen collections using proper therapeutic skills and according to procedures.

• Maintains accurate, complete, and required records for accrediting agencies.

• Serves on hospital wide committees and quality improvement teams; actively works at building a customer focused work team from within the laboratory.

• Provides leadership, orientation, training, coaching, and mentoring to staff.

• Ensures staff compliance with department and organization policies, procedures, and protocols.

• Responds to complaints about patient care and manages through established channels.

• Prepares work schedules, assigns personnel, evaluates work performance, and makes recommendations for personnel actions.

• Processes time cards of assigned staff.

• Supervises functions that may include registration, order entry, specimen procurement, specimen processing, specimen testing, answering telephones, typing/transcribing various materials, making and distributing photocopies, filing and maintaining all pathology and clinical laboratory files, and calling for maintenance and repair of equipment.

• Monitors and provides a monthly order error rate report.

• Monitors appropriate logs to make sure all draws are being performed in a timely manner.

• Monitors turnaround by phlebotomists and lab assistants.

• Ensures phlebotomy service personnel maintain a positive client/patient-focused attitude.

Leadership Responsibilities:

• Performance Management - Supervises the daily activities of technical, operations, business support or team members and is accountable for performance.

• Resource Management - Sets priorities for the team to ensure task completion; coordinates worked activities to optimize productivity.

• Problem solving – identifies and solves problems guided by policies and procedures; delivers guidance with oversight from manager.

• Delegation - Effectively assigning tasks and responsibilities to team members based on their strengths.   May perform duties of subordinates but at an advanced level and typically less than 80% of their time. 

• Leadership Ability – Will approve timecards, participate in hiring, training new hires, provide input into corrective action & development plans, assist with process improvement conduct performance reviews, assist with budgeting and operations, etc.

• Conflict Resolution - Identifies and addresses conflicts within the team, facilitating constructive dialogue, and finding solutions to disagreements. 

• Change Management - Leads and adapts to organizational changes, communicating effectively during transitions, and engages the team in the process.

• Leadership Development – Actively engages in the Leadership Development Program by enrolling in the program within the first 6 months of employment and completing the program within the first 2 years of employment.

• Workforce Safety Statement - Prioritizes the physical and psychological safety of the workforce as a foundational element of high-reliability care. Ensure goals are established with effective monitoring and reporting to improve workforce safety and wellbeing. Promotes safe staffing, supports resilience, and ensures that every team member has the tools, training, and environment needed to perform at their best. 

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.

• Works under minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Position Requirements:

Work Experience

• A minimum of 2 years' relevant experience as determined by the organization

 Education

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire

Licensure/Certification/Registration

• PBT - Certified Phlebotomy Technician through the American Society of Clinical Pathology (ASCP) required within 6 months of employment in this position OR

• RPT - Phlebotomy Technician certification through American Medical Technologists (AMT) required within 6 months of employment in this position OR

• CLA - Certified Lab Assistant through the American Society for Clinical Pathology (ASCP) required within 6 months of employment in this position OR

• MLA - Medical Laboratory Assistant through American Society for Clinical Pathology (ASCP) required within 6 months of employment in this position AND

• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position                               

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.  Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. 

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Clinical-Hospital)

Standing: Frequently

Walking: Frequently

Sitting: Occasionally

Lifting 0-25 lbs.: Frequently

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Frequently

Carrying 2575 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Frequently

Pushing/Pulling over 75 lbs.: Frequently

Climbing: Occasionally

Bending/Stooping: Frequently

Kneeling: Occasionally

Crouching/Crawling: Occasionally

Reaching: Frequently

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Occasionally

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure: Low-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.