Description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

For more details visit www.flytradewind.com

ABOUT THE CANDIDATE / ROLE

Tradewind Aviation is looking for a full time Scheduled Service Coordinator to be based in person at our office in Oxford, CT.

The ideal candidate will have an instinct to anticipate guest’s needs to envision a seamless trip from start to finish to produce optimum results. We are looking for a friendly, confident, and thoughtful person to bring personal service to every interaction.

Responsibilities

Consistently demonstrate company values with clients and teammates
Be engaged in team meetings and/or training sessions to build your knowledge-base and awareness of company products and initiatives
Engage in conversation with our clients while navigating multiple systems and resources
Accurately book and confirm domestic and international flight reservations
Respond to clients’ questions and requests via email and phone
Monitor and reply to company instant messaging with remote airport handlers and interdepartmental communication
Inform guests of flight delays via SMS system and phone
Assist and educate guests of passport and visa requirements
Diplomatically resolve travel-related issues
Pursue resolutions to trip issues
Other duties as assigned

Requirements

QUALIFICATIONS

1 year of customer service experience
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening), attention to detail, organizational and time management skills
Talent to de-escalate difficult situations in a calm, professional manner
Self-motivated with the capability to work as part of a close team
Independent problem solver
Strong typing skills
Proficient with internet navigation, instant messenger tools, Outlook and Microsoft Office
Capacity to work with frequent changes in procedures, directions, and outcomes
Must be flexible to adjust work schedule for seasonality and changes in demand
Ability to work non-traditional hours to include evenings, holidays, and weekends
Open to receive coaching feedback through regular meetings and apply learnings

PHYSICAL DEMANDS

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 lbs. at times

Tradewind Aviation offers a competitive pay and benefits program for full-time team members:

Comprehensive health and voluntary insurance plans
Retirement plan with company match
Paid time off
Standby travel on select Tradewind Aviation scheduled flights
Discounted standby travel benefits on numerous major and regional US and international airlines
A rewarding career path with opportunities for growth and advancement throughout the organization

Learn more about this Employer on their Career Site