Slot Attendant

JOB SUMMARY

Monitors currency transactions and completes appropriate logs and reports pursuant to Title 31. Repairs minor machine malfunctions. Observe slot play for illegal machine tampering/abuse. Provides customer service. Maintains the inventory, check in sheets, and reconciling of their assigned bank when in operation.  Ensures compliance with all regulatory agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Approves slot payouts within limits per submitted System of Internal Controls. 
2. Complies with regulatory agencies.
3. Performs minor machine repairs on all slot machines on property.
4. Continuously walks their assigned areas looking for guests who need service
5. Provide courteous and prompt change, jackpot, and minor machine repair service.
6. Responds to slot machines in a timely manner to resolve guest problems with slot machines.
7. Notifies Slot Shift Supervisor of any issues, as needed.
8. Maintains slot floor security by notifying Slot Shift Supervisor of any suspicious activity.
9. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and regulations as well as company internal controls.
10. Participates in slot department special projects in a team environment upon request
11. Observes slot play for illegal machine tampering/abuse. 
12. Maintains a working knowledge of all games in order to perform minor machine repairs and/or explain game play to guests.
13. Must possess knowledge of player tracking system 
14. Delivers Excellent Customer Service
15. Keep casino floor clean of cups, and push in chairs

ESSENTIAL DUTIES AND RESPONSIBILITIES, CONT.

• Previous experience in slot department preferred, but willing to train if all other qualifications are met
• Previous cash handling experience preferred
• Must possess basic math skill to make change with coin and currency
• Walk the casino floor up to 10 hours
• Previous customer experience preferred
• Create an entertainment environment for all guests.
• Upbeat personality for all interactions with guests and fellow team members
• Must know and understand the Title 31 procedures
• Ability to communicate special promotions to our guest.
• Exercise appropriate discretion in identifying situations that require management attention.
• Ability to handle & secure keys within departmental guidelines
• Adheres to regulatory, departmental and company policies.
• High School diploma or equivalent experience is preferred.
• Must be able to obtain a Gaming license through the state of Maine

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

To move objects, must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to lift and carry 40 lbs while walking the casino floor. At other times, the work requires some physical exertion, such as long periods of walking; recurring climbing, bending, reaching, pushing, pulling and lifting, or similar activities.  Is able to stand for prolonged periods of time. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity. The work environment is one with possible exposure to prolonged loud noise.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.