Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote – NY – prefer near Plainview, NY and near Ocala, FL $17 - $18/hour + overtime | 24/7 operation

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives.
This is a fully remote role supporting a 365-day, 24/7 call center. Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do:

Provide excellent customer service via phone and chat in Spanish and English
Greet customers, verify accounts, listen carefully, and show empathy
Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
Use tools such as Freshdesk, Sonar CRM and other internal systems
Document all interactions accurately and follow procedures/SLAs
Escalate complex issues to senior technicians when needed

What You Bring:

Fluent Spanish & English (spoken and written)
1+ year of customer service experience (call center/help desk preferred)
Comfortable with basic technical troubleshooting (internet, Wi-Fi, devices).
Strong typing and multitasking skills (navigate multiple systems while assisting customers)
Professional, patient, and calm with upset or frustrated customers
Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule:

Pay: $17–18 per hour, depending on experience

Overtime available

Paid training

Open Positions (2):

Position 1 – Confirmed Schedule:

Thursday through Monday, 2:00 PM – 11:00 PM with Tues. and Wed. off

Position 2 – Confirmed Schedule:

Saturday through Wednesday, 3:00 PM – 12:00 AM with Thurs. and Fri. off

Breaks: Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)

Flexibility: Ability to cover other shifts as needed, and ability to shift to another schedule

Why Apply?

Remote work with a customer-focused, remote-friendly team
Opportunity to build both customer service and technical support skills
Supportive team environment If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues.

We’d love to hear from you. Apply today!

Learn more about this Employer on their Career Site

Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area