Deposit Maintenance Specialist I

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Responsible for reviewing and processing maintenance forms submitted by retail branch staff, preparing and sending bank documentation through DocuSign, and the imaging of bank and customer documents according to bank policy, procedures, and regulatory requirements.

1. Processes and verifies varying Maintenance forms according to bank policy, procedures, and regulatory requirements
2. Processes DocuSign requests from retail branch staff and sends follow-up emails
3. Assists retail branch staff with inquiries related to DocuSign
4. Responsible for accurately imaging documents submitted by retail branch staff
5. Provides support to Specialty Business Unit for document imaging
6. Processes all daily, weekly, monthly Maintenance/DocuSign reports
7. Performs all other duties as assigned

1. General knowledge of administrative and clerical procedures
2. Foundational knowledge of all BANK OZK deposit account types and product offerings
3. Foundational knowledge of Certificates of Deposit including interest rates, maturity periods, and CD penalties
4. Ability to demonstrate excellent customer service skills
5. Ability to communicate effectively, both verbally and in writing
6. Ability to adapt effectively to change and repeated interruptions
7. Ability to work extended hours if necessary
8. Skill in using computer and Microsoft Office, including Word, Excel, and Outlook

1. High School diploma or equivalent required.
2. Minimum of one (1) year of experience with PCs, typing and using the internet required.

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required.  Other job functions, duties, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.

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Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.