Window and Door Specialist

Title: Window and Door Specialist
Classification: Full Time – Hourly plus commission
Pay Range: $22 to $28
Location: Pacific Grove, CA
Reports To: Branch Manager

About the Company:

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at www.haywardlumber.com

Mission:

Hayward will be the most dependable supplier of products, services and solutions to the construction market, as it has been since 1919.

Position Summary:

The Window & Door Specialist supports the sales team by providing expert assistance on window and door products, handling walk-in customers, and ensuring a seamless sales experience. This role involves guiding customers through product selection, processing orders, preparing quotes, and coordinating with vendors and internal teams to fulfill customer needs. The specialist must have strong product knowledge, excellent customer service skills, and the ability to work collaboratively in a fast-paced environment.

Responsibilities:

• Support the sales team by preparing quotes, processing orders, and coordinating with vendors and purchasing to ensure product availability and timely delivery.
• Assist walk-in customers by providing knowledgeable recommendations on window and door products, including materials, styles, and performance options.
• Proactively manage and maintain accurate sales team quote pipeline and order pipeline in BisTrack.
• Develop and maintain strong relationships with contractors, builders, and homeowners to understand their needs and provide tailored solutions.
• Stay informed on industry trends, product innovations, and building codes to educate customers and support sales efforts.
• Maintain an organized and updated showroom, ensuring product displays effectively showcase available options.
• Collaborate with outside sales representatives to support project specifications and follow up on customer inquiries.
• Resolve customer concerns related to product selection, availability, or order fulfillment in a professional and timely manner.
• Participate in training sessions and company meetings to stay up to date on new products and policies.
• Perform other related duties as assigned.

• Prior experience in window and door sales, customer service, or a related role in the building materials industry preferred.
• Strong knowledge of window and door products, including materials, energy efficiency ratings, and installation best practices.
• Excellent communication and interpersonal skills with the ability to engage with customers and team members effectively.
• Strong organizational skills and attention to detail in managing quotes, orders, and product inquiries.
• Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
• Ability to work independently and as part of a team in a dynamic sales environment.
• Basic math skills for measurements and calculations related to window and door specifications.

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.
• No weekends