Description

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

Essential Duties & Responsibilities:

Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
Entering data for patients into an electronic medical record (EMR)
Answering patient questions about billing and payments and collect payments
Screening incoming calls to provide the proper routing to other departments when necessary
Verifying insurance eligibility
Accepting lab drop offs from patients
Other duties as assigned

Requirements

Education, Experience and Qualifications:

Previous experience in front office or similar role preferred
High school diploma or GED required
Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
Ability to learn and follow HIPAA requirements and respect patient privacy rights
Strong organizational and multitasking skills

Interpersonal Skills:

Oral communication- Speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions
Written communication- Writes clearly and informatively; edits work for spelling and grammar
Teamwork- Willing to assist others when needed
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position.
Problem-Solving- Identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations
Commitment to Company Standards: Follows company procedures: demonstrates ethical behavior in all business dealings

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