EHR Clerical Trainer (Administration-Palatka)

This is a full-time position. Monday-Thursday, 8:00 am-6:30 pm.

POSITION RESPONSIBILITIES 

• Ability to stand or sit for extended time periods during the workday. Must adhere to universal precautions, to include blood borne pathogen protection, at all times. 
• As an applications expert, train end-users, as necessary. 
• Perform an employee orientation program for new employees.  
• Provide Level 1 end-user application support for Practice Management System, Electronic Medical Records, Electronic Dental Records, Population Health, etc. 
• Verify correct use of software systems. Conduct proficiency checklist for all end-users on a regular basis. Submit to IT Director.  Consult with Center Management team to develop performance improvement measures. 
• Evaluate training effectiveness to ensure that employees learn and that the training helps AH to meet its strategic goals and achieve results. 
• Analyze training needs to suggest to the IT Director new training programs or modifications to improve existing programs. 
• Document and monitor completion of end-user training utilizing Training Manager software. 
• Perform and submit various monthly audits to the IT Director. Review all results with the end-user, including audits performed by Corporate, for appropriate remedial training, as necessary. 
• Maintain training spreadsheet of existing employees that have completed retraining. Submit to IT Director on a monthly basis. 
• Participate and disseminate pertinent information at Center and/or Department meetings. 
• Assist with software revisions/updates and test thoroughly before implementing in the Production Database by partnering with appropriate staff. Provide training related to revisions. 
• Understand and stay current with company processes and procedures and operating manuals are current. 
• Understands the different health related documents and files them into the legal health record with accuracy. (Inclusive of correct document type, correct patient and correct PAQ). 
• Asks questions about documents that are not easily identifiable for filing into the right document type in ICS. 
• Communicates with Supervisor about documents that are not easily identifiable or when a pattern of incorrect documents being sent is noticed. 
• Reviews EHR to obtain the Clinician who ordered the referral and files document to the correct Clinician’s Provider Approval Queue (PAQ). 
• Identifies documents that should not be sent to the Clinician’s PAQ and moves them to the appropriate folder on the shared drive (i.e., requests for medical records, center documents). 

EDUCATION

• High School diploma or equivalent.
• Minimum of 2 years’ experience in a clinical setting and Minimum of 2 years on Medical Billing/Collections.

EXPERIENCE

• Two to four years