IT Technician

POSITION SUMMARY

The IT Technician is responsible for assisting with the overall, ongoing Information Technology (IT) support of the organization’s operations including planning, organizing, directing, monitoring and sustaining the telecommunications capabilities of the organization; staff training on telecommunications equipment; and, ensuring the security of AH’s electronic data.  This position reports to the IT Director.  

 ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative (but not all inclusive) of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 POSITION RESPONSIBILITIES

• Responsible for Information Technology (IT) support of the organization’s operations including assisting the IT Director with the identification of IT needs (equipment, services, software, etc.) to meet current and near term goals and objectives, research and recommendation of IT solutions, and implementation of the selected solution(s).   
• Responsible for managing AH network resources/assets housed at the Data Center and AH’s primary care delivery sites (centers).  Duties include: routine preventive equipment maintenance, troubleshooting/resolution of hardware and software problems, staff support, addition/removal of network users, ongoing management of network security issues, ongoing review and installation of software upgrades and onsite equipment installations, troubleshooting and repairs at satellite centers. 
• Functions as Alternate Point of Contact and liaison with software/hardware vendors, telecommunications vendors (phone, fax, and data lines) and outsourced IT personnel to ensure timely reporting and resolution of issues, change management and development of opportunities for improvement to maintain and improve acceptable productivity of AH staff utilizing telecommunications systems.
• Functions as Alternate Point of Contact and liaison with EHR/EPM software vendors and outsourced IT personnel to ensure timely reporting and resolution of issues, change management and development of opportunities for improvement to maintain and improve acceptable productivity of AH staff utilizing EHR/EPM.
• Responsible for the ongoing coordination, management, and troubleshooting/repair of administrative IT equipment (i.e. - phones, fax machines, copiers, Credit Card machines, etc.) located at all centers.
• Responsible for rollout (at time of implementation) and ongoing staff training as needed to support the adoption of new IT hardware/software.
• Responsible for assisting IT Director in determining organizational IT needs relative to disaster planning/business continuation and for creating a comprehensive plan to accomplish organization goals to include the creation of a detailed IT procedure manual, identification and procurement of equipment to be pre-installed at all centers during plan implementation, identification/copying of software and documentation to be cached at the alternate/backup server location, and provisions for periodic plan review/update and  periodic equipment checks/staff drills.
• Responsible for assisting in the development of policies and procedures in area of responsibility for review and approval by management/Board of Governors and for the annual review of existing policies and procedures to ensure relevancy/ effectiveness.
• Performs other related duties, as deemed necessary, by the IT Director.

EDUCATION 

• Associate Degree

OR

• Experience in technical support of information systems (preferably medical) and computer networking may be substituted on a year for year basis for education requirement.

EXPERIENCE

• Three to five years of hands-on experience with IT systems management.