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Senior Customer Service Representative - In-Office located at 2330 Commerce Park Dr NE, Palm Bay, FL 32905
Requirement: You must have previous experience working in a call center to be considered
Pay Rate:Â $16/hr. / Bilingual $17.00/hr
Duties and responsibilities:
- Identify customer questions, complaints, concerns, and overall needs.
- Provide sufficient answers and solutions to all customer queries.
- Handle customer complaints respectfully and professionally.
- Redirect customers to appropriate departments and teams when appropriate.
- Follow up with callers on complaint/question status, ensure resolution.
- Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
- Follow all communication procedures, policies, and guidelines during every customer interaction.
- Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education:
- High school diploma or equivalent (GED) required.
Experience & Abilities:
- Minimum one year of Call Center experience required.
- Helpful, friendly customer service experience is required.
- Able to talk on the phone and navigate a computer at the same time.
- Able to read notes within the computer system to answer questions.
- Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
- Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).
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