Admission Specialist - Family First Adolescent Services

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Job Title: Admissions Specialist

Organization: Family First Adolescent Services

Position Overview:
Family First Adolescent Services is seeking a compassionate, detail-oriented Admissions Specialist to serve as the first point of contact for families seeking care for their adolescents. This role is critical in guiding prospective clients through the admissions process with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment and is committed to supporting families during pivotal moments.

Key Responsibilities:

• Respond promptly to inquiries via phone, email, and online platforms
• Conduct initial screenings and gather necessary clinical and demographic information
• Educate families and referral partners on programs, services, and admissions criteria
• Coordinate with clinical and administrative teams to ensure appropriate placement
• Verify insurance benefits and communicate financial obligations clearly
• Maintain accurate records in CRM/EMR systems
• Provide ongoing support and follow-up throughout the admissions process
• Build and maintain relationships with referral sources

Qualifications:

• Minimum 1–2 years of experience in admissions, intake, or a related role in behavioral health or healthcare
• Strong interpersonal and communication skills
• Ability to handle sensitive situations with discretion and empathy
• Excellent organizational skills and attention to detail
• Proficiency with CRM/EMR systems and Microsoft Office

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• 401(k) retirement plan with company match
• Ongoing training and professional development opportunities
• Supportive, mission-driven work environment

Schedule:

Two full time schedules need to be filled.

Schedule 1: Sunday 2:00pm-10:00pm, Monday-Thursday 12:00pm-8:00pm

Schedule 2: Friday 2:00pm-10:00pm, Saturday-Sunday 8:00am-4:00pm, Monday-Tuesday 2:00-10:00pm

How to Apply:
Please submit your resume and a brief cover letter outlining your experience and interest in the role.

Family First Adolescent Services is an equal opportunity employer committed to creating an inclusive workplace for all employees.