Fitness & Spa Receptionist

Position Title: Fitness and Spa Receptionist
Department: Fitness and Spa
Location: Frenchman’s Creek Country Club – Fitness and Spa Building 
Reports To: Fitness and Spa Director 

Overview:
 Frenchman’s Creek is an exclusive private country club community known for delivering world-class service to its members. The Fitness and Spa Receptionist is the first point of contact for members and guests visiting the Country Club’s fitness and spa facilities. This position is responsible for providing outstanding customer service, managing appointment scheduling and ensuring seamless, professional experience from member arrival to departure. The ideal candidate is organized, personable, tech-savvy, and passionate about wellness and hospitality.

Key Responsibilities:

Front Desk Operations:

• Greet all members and guests warmly and professionally.
• Answer phone calls, emails, and in-person inquiries promptly and knowledgeably.
• Provide information on spa and fitness services, products, and facility policies.

Scheduling & Reservations:

• Schedule, modify, and cancel appointments for spa treatments, fitness classes, and personal training sessions
• Confirm bookings and send reminders to clients as needed.
• Monitor and manage daily schedules to maximize productivity and minimize gaps or overlaps.

Member Service & Relations:

• Anticipate and respond to member needs with a high level of courtesy and professionalism.
• Handle complaints or concerns and escalate issues to management when necessary.
• Maintain confidentiality and ensure privacy of all member information.

Administrative & Operational Support:

• Process payments, apply discounts, and reconcile end-of-day transactions.
• Maintain a clean, organized reception area.
• Assist with inventory of retail and spa products.
• Support team with opening and closing duties as needed.

Collaboration:

• Work closely with massage therapists, estheticians, fitness trainers, and management to ensure smooth daily operations.
• Communicate schedule changes, special requests, and member preferences clearly.

Qualifications:

• High school diploma or equivalent required; college degree in hospitality, business, or a related field preferred.
• 1+ year of receptionist or front desk experience in a spa, fitness center, or hospitality environment preferred
• Strong communication and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work Flexible schedule including evenings, weekends, and holidays as required.

Physical Requirements:

• Ability to sit or stand for long periods.
• Light lifting (up to 20 lbs) may be required.
• Comfortable working in a fast-paced, guest-facing environment.

Work Schedule:

• Flexible schedule including evenings, weekends, and holidays as required.

Work Environment