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This clinical role will be a hospital-wide Assistant Nurse Manager (ANM) position focusing on quality and patient experience. This person will engage directly with patients and families, directing and supervising the execution and/or completion of identified patient care needs, or requested supplemental services to promote and ensure an excellent care experience. The ANM implements, educates, and ensures compliance with policies, procedures, standards and regulations, including patient safety, for personnel, patients, medical staff, and the public to ensure consistent and timely delivery of high-quality patient care. This person will establish a systematic approach for the positive resolution of customer issues and complaints, including the use of a tracking mechanism for problem identification and resolution. This person will design a full-scale customer service program for PBGMC, and will ensure the hospital achieves industry-leading patient customer service and patient experience reflected in the Patient Experience/ HCAHPS scores.
Provides administrative support to staff in the absence of the Manager and/or Director or designee. Collaborates with all disciplines in the coordination of quality patient care. Facilitates patient placement and timely patient throughput to the appropriate care setting. Works collaboratively with Unit Shift Managers providing guidance and direction in daily operations. Adheres to and supports hospital and department policies and acts as a resource for staff. Identifies and intervenes with Human Resource issues. Communicates these issues to the appropriate Director/AOC. Participates in disciplinary action of staff, as warranted. Assists at month's end to assure all renewals of licensures/certifications are completed. Collaborates with staff to ensure schedules meet Unit needs and to minimize the use of agency personnel. Reviews appropriateness of the use of specialty beds for prevention of falls and pressure ulcers. Rounds in patient rooms assuring the completion of whiteboards as a means to engage patients and improve inpatient satisfaction.
- Graduate of an accredited school of nursing,
- FL RN License;
- BSN preferred.
- Minimum of 2 years of experience working in healthcare or hospital setting.
- Must have excellent computer skills, applications including Word, Excel, Power Point, and Outlook, and familiarity with computer systems, electronic health records and database management required.
- Additional experience in customer service and/or guest relations preferred.
- Must demonstrate exceptional interpersonal communication, presentation, and organizational skills.
- Must have the ability to problem-solve and escalate issues appropriately.
- The position is full time, M-F, days, with occasional off-hours to reach night shift or attend off-site events, as needed.
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Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At Palm Beach Gardens Medical Center hospital, were seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.
At Palm Beach Gardens Medical Center, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Career development and continuing education opportunities
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance
Note: Eligibility for benefits may vary by location and is determined by employment status
Palm Beach Gardens Medical Center (PBGMC), part of the Palm Beach Health Network, the largest health care network in Palm Beach County, is a 199-bed acute care hospital. It has served the Palm Beach County and Treasure Coast communities for over 50 years. The hospital was the first in Palm Beach County to perform open-heart surgery and has remained on the forefront as one of the areas leaders in cardiac care. PBGMC also offers award winning stroke care, neurosurgery, urology, orthopedics, robot assisted and minimally invasive surgical techniques, bloodless medicine and a 24-hour emergency room. Join our team!
