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Responsible for managing the process involved with the group coordination within the Group Sales Department. Requires a strong ability to communicate and enjoys building professional and client relationships.
- Answers incoming phone calls.
- Takes detailed accurate messages assisting clients and liaising on behalf of the Sales Staff.
- Forward inquiries in a timely fashion to Sales Department.
- Answers all online inquiries.
- Handles overall administrative tasks in assigned areas, including creating and maintaining files.
- Handles typing and some department general correspondence, as requested by the Sales Department.
- Enters call reports in Delphi at the conclusion of a sales trip.
- Sends out sales and marketing packets to clients as requested by the Sales Team.
- Assists sales as needed with VIP reservations/amenities for tracing, and confirming on the day of arrival.
- Sends amenities/Welcome cards as directed by Sales Department.
- Distributes and tracks all VIP amenities forms and follows up with appropriate departments to be sure processed.
- Creates files for team on booking recap for turnover to Conference Services Dept.
- Daily Maintenance calls.
- Daily Solicitation calls.
- Researching competitive opportunities
- Distribute the GRC log to team on a weekly basis.
- Distribute the Daily Events report to team on a weekly basis.
- Produce past – departure Thank You letters.
- Book in-house day meetings; with and without food and beverage.
- Distribute site forms.
- Conduct site inspections when required.
- Inputting all sales calls notes, new accounts and follow-up traces.
- Participates in various office related duties; mailing of holiday gifts, labeling newsletters, RSVP’s for client events, etc.
- Ordering, storing and maintaining adequate supply of various sales brochures, menus, floor plans and forms.
- Assists Sales Department emails when they are on sales trips, attending trade-shows or out on vacation. Â Assigns necessary emails to the appropriate person.
- Responsible for investigations regarding billing
- Manages all weekly sales reports for revenue comparison.
- Manages reservation links.
- Other projects as assigned.
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