Guest Service Representative

Schulte Hospitality Groupisseekinganenergetic,experienced, and hands onGuest Experience Specialistto join our team!SHGis an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.We are passionatehotelierseager to add like-minded people to our rapidly growing team!

 

What'sin it for you?When you joinSHGyou'llbe part of ateam committed to an inclusive, employee-focused workplacethat isinvested in your development. We want you to feelengaged, empowered,and excited to grow with us.After all,we believeour greatest and mostvaluable assetis our people!SHGprovides a rewarding,fun and flexible workenvironment,excitingperks, an atmosphere designed to encourage and promotecareer growthwithin the companyand a robust benefit packageincluding,but not limited to:

 

Work Today, Get Paidtoday, withDaily Pay!

Free Telemedicineand Virtual Mental Health care accessforall Associatesstartingday one!

Multiple Health Insurance and Life Insurance options

401kPlan + Company Matchfor eligible associates

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships+ more!

 

Our Company:SHGisa leadingthird-partymanagement company with deep, multi-generational experience in allfacetsof the hospitality industry. We are a diverse team of innovativehoteliersand restauranteursoperatingmore than200locationsacross 38states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle propertiesand restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Manage hotel amenity program, reviews options with guests, prepares, and delivers them as assigned and needed
• Review current and upcoming VIP arrival
• Inspect VIP rooms and pre-set amenities
• Reach out to each VIP and special occasion guests 1 week prior to their arrival
• Reach out to each VIP and special occasion guest during their stay
• Review incoming packages and special rate code guests
• Review all group resumes and be knowledgeable of group contacts and group goals
• Gain familiarity and be the expert on property for information on the city's geography, restaurants, amenities,clubsand tourism industries to provideaccurateinformation to hotel guests
• Personally develop relations with well-established services: baby-sitters, florists,beautyand barber shops, in room spa services, local convention and visitor bureau, and local venues
• Be familiar with all local events and activities and communicate those events to entire staff
• Recommends community activities to guests
• Work with housekeeping when lobby and public areaneedsattention and ensures it is presentable by organizing books, fluffing pillows, wiping down high touch areas
• Assist Front Desk with phones, guest communication,check-insand check-outs when necessary
• Assistleadership withmaintainingPass-On log with Front Office team
• Observe Front Office, F&B, and Valet guest interactions. Encourage positive and informative guest encounters through communication with associates
• Other duties as assigned

 

EDUCATIONAND EXPERIENCE

• Minimumof  yearsin hotel customer service experience
• Minimum of 1 year of concierge experience or like position
• Minimum of High School education, post-high school education preferred

 

KNOWLEDGE,SKILLSAND ABILITIES

• OnQandKipsuworking knowledge preferred
• Outgoing personality
• Ability to communicate effectively verbally and written
• Team player
• Ability to exceed expectations of guests
• Customer service focus

 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position.Paid Time Off (PTO) is available for eligible associatesin accordance withthe Company's Paid Time Off policy.Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Groupis an Equal Opportunity Employer.