Medical Receptionist

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country.  Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas.  Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.                 

About the Role:

The Medical Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, playing a crucial role in creating a welcoming and efficient environment. This position is responsible for managing patient appointments, handling inquiries, and ensuring accurate and confidential processing of patient information. The Medical Receptionist coordinates communication between patients, medical staff, and administrative personnel to facilitate smooth daily operations. By maintaining organized records and managing front desk activities, this role supports the overall delivery of quality patient care. Ultimately, the Medical Receptionist contributes to a positive patient experience and the effective functioning of the medical office.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare environment preferred.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with insurance billing and coding processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Multilingual abilities to assist a diverse patient population.
• Advanced proficiency in scheduling software and office management tools.

Responsibilities:

• Greet and welcome patients and visitors promptly and professionally upon arrival.
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.
• Answer phone calls, respond to patient inquiries, and direct calls to appropriate medical staff.
• Collect and verify patient information, including insurance details and medical history, ensuring accuracy and confidentiality.
• Maintain and update patient records in compliance with healthcare regulations and privacy standards.
• Coordinate patient check-in and check-out processes efficiently to minimize wait times.
• Process billing information and assist with insurance claims as needed.
• Manage office supplies and ensure the reception area is clean and organized.
• Collaborate with medical and administrative teams to support daily operational needs.

Skills:

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records accurately, ensuring smooth office operations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, facilitating clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables efficient data entry, retrieval, and management of sensitive information. Problem-solving skills help address scheduling conflicts and patient concerns promptly, maintaining a positive experience. Additionally, attention to detail and knowledge of healthcare regulations ensure compliance and protect patient confidentiality throughout all administrative processes.