Company: Pencor Services, Inc.

Full-Time Shift: Monday-Friday, 8AM-5PM however, will need to be available occasional evenings, weekends and holidays for production support, maintenance, system outages and critical incidents

Pencor and its subsidiaries are Equal Opportunity Employers

The iSeries System Operator’s role is to run processes daily,weekly,monthly or as needed to support all business applications’ needs. This individual also participates in some planning and implementation of policies and procedures to ensure system maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Will perform required processes for all applications residing on IBM iSeries System. May occasionally require performing operational tasks during non-business hours to minimize impact to business operations

General Responsibilities include:

Assisting with the management of all scheduling processes
Performing and testing routine system backups and restores
Performing assigned tasks for all applications in a consistent and accurate manner
Running assigned processes for the various applications supported and maintaining current and accurate documentation on performing those tasks
Ensuring documentation/processes are clear and precise and easily accessed
Ensuring the integrity and security of multiple databases and data transfers in accordance to business needs and industry best-practices regarding privacy, security and regulatory compliance
Managing reports and Outqs; ensuring archiving processes are performed
Assisting with the setting up of end user accounts, permissions and access rights
Anticipating, mitigating, identifying, troubleshooting and resolving hardware and software problems; Escalating incidents when necessary
Assisting with testing of application upgrades
Supporting application development teams throughout project lifecycles
Assisting in software and hardware improvements, upgrades, patches, reconfigurations and on- going maintenance
Running required reports in response to business user needs
Ensuring operational tasks can be performed in your absence through documentation and training of other staff members
Running reports to clean up IBM iSeries Outqs and old programs as well as various other objects in co-ordination with IBM iSeries Admin
Ensuring telephone coverage during absence of Administrators
Backing-up System Management
Completing and assigning milestones on operational duties in a timely manner
Developing IBM iSeries Control Language Programming (CLP) when required
Other duties as assigned

Qualifications:

H.S. Diploma or G.E.D.
Minimum 3-5 years experience supporting IBM i (AS400, iSeries and Power Systems) environments
Established residency in Pennsylvania
High-level manual dexterity to operate a computer keyboard, mouse, power tools and to handle other computer components
Availability to work occasional evenings, weekends, and holidays to support maintenance windows, system upgrades, testing, and disaster recovery activities
Experience with IBM i Operating System Administration, including subsystem management, job management, message handling, and system monitoring
Experience performing IBM i system upgrades, PTF installation, Technology Refresh updates, and system health checks
Experience with data management
Experience documenting processes
Hands-on software and hardware troubleshooting experience
Experience managing tape libraries, virtual tape systems, and cloud backup solutions
Experience with batch processing, job queues, output queues, printer configurations, and spool file management
Experience using system monitoring and alerting tools
Experience with workload automation and job scheduling products such as Robot Scheduler, HelpSystems automation products, or equivalent solutions
Working technical knowledge of network, PC and IBM iSeries platform operating systems
Working technical knowledge of current systems software, protocols and standards
Knowledge of IBM i Security Administration, including user profiles, authorization lists, object-level security, and auditing
Knowledge of high availability and replication solutions such as MIMIX, PowerHA, Quick-EDD, or similar products
Familiarity with IBM i performance monitoring and tuning tools
Good understanding of the organization’s goals and objectives
Knowledge of applicable data privacy practices
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Strong Customer Service Skills
Proven Analytical and Problem-solving Skills
Strong Communication Skills - Oral and Written
Ability to troubleshoot system performance issues using IBM i diagnostic tools
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to present ideas and solutions in a user-friendly language
Ability to pay keen attention to detail
Ability to work effectively within a team-oriented, collaborative environment
Ability to be highly self-motivated and work independently with minimal supervision and make sound operational decisions under pressure.
Ability to collaborate with internal IT teams, software vendors, and business users to resolve system and application issues
Ability to sit for extended periods of time
Willingness to go the extra mile when necessary

INDHP

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IBM iSeries System Operator