Technology Services Technician

Description

Full-Time | Field Position 

Essintial is a national technology services organization delivering reliable, on-site support to businesses and residential customers. We deploy trained technicians to complete installations, upgrades, troubleshooting, and technology integrations across a wide range of environments.

About the Role

We are seeking a dynamic and experienced professional to join our team working under an innovative company model. You will be responsible for installing, configuring, and supporting a wide range of IT and communication technologies for both residential and commercial environments. This role requires a strong technical background, hands-on skills, and a customer-focused mindset.

This is a field-based role with most of your time spent on-site completing service requests, troubleshooting, and representing Essintial professionally in the community.

What You’ll Do

Technical Service & Installations (Primary Responsibilities)

• Install/terminate low-voltage cabling (Cat5e/Cat6).
• Set up and configure routers, Wi-Fi networks, and small business IT equipment.
• Install A/V systems: TVs, monitors, conference equipment, smartboards, speakers, cameras.
• Set up smart home devices: thermostats, doorbells, cameras, locks, lighting.
• Support POS systems and retail hardware.
• Complete troubleshooting and most jobs on a single visit.
• Maintain tools, inventory, and equipment in the company vehicle.

Operational Support

• Manage daily service tickets and ensure timely, professional customer interactions.
• Document work accurately and uphold service-quality standards.
• Coordinate with Essintial dispatch, support, and logistics teams.
• Assist with improving workflows and SOPs as the service model evolves.

Marketing, Sales & Outreach

• Participate in local business or community outreach as needed.
• Build positive customer relationships and promote available services.
• Identify potential service opportunities and referrals during site visits

#ESS25

Requirements

Required Technical Skills

• 5+ years of experience in low-voltage cabling, networking, IT support, A/V installation, or similar.
• Proficiency in at least three areas: networking/Wi-Fi, cabling, smart home tech, A/V installation, POS hardware.
• Strong troubleshooting and problem-solving skills.
• Comfortable with ladders, power tools, and hands-on fieldwork.

Requirements

• Valid driver’s license and ability to pass MVR check.
• Ability to travel locally and regionally — up to 2 hours away; occasional out-of-state travel.
• Ability to lift 50 lbs, bend/kneel, climb ladders, and perform physical tasks.
• Strong communication and customer service skills.

What We Provide

• Company vehicle (fully stocked), tools, and uniforms.
• Technical training and support.
• Competitive compensation based on experience.
• Growth opportunities as the service program expands.

Education & Certifications:

• Technical or business degree is a plus.
• Relevant industry certifications (e.g., CompTIA, CTS, or similar) are a plus.