Practice Manager

About Hometown Health Center

Hometown Health Center (HHC) is a Federally Qualified Health Center (FQHC) committed to providing high-quality, compassionate, and accessible care to our communities. We serve patients across multiple locations and service lines, including medical, dental, behavioral health, mobile services, and school-based health centers.

Position Summary

The Practice Manager provides operational leadership and oversight for non-clinical practice functions across all HHC locations, including Palmyra, Dexter, and SBHC operations. This role ensures efficient day-to-day practice operations, exceptional patient access and experience, regulatory compliance, and alignment with HHC’s mission as an FQHC.

Working collaboratively with executive leadership, clinical leaders, and support departments, the Practice Manager plays a critical role in ensuring operational excellence, strong team performance, and continuous improvement across sites.

Key Responsibilities

Operational Leadership

• Lead and oversee front-end and non-clinical operations across medical, dental, behavioral health, mobile, and SBHC programs
• Ensure consistent workflows while adapting to site-specific and community needs
• Maintain a regular on-site leadership presence across assigned locations

Staff Supervision & Development

• Directly supervise and provide performance guidance for non-clinical operational staff, including but not limited to:
  • Patient Specialists / Operations Leads
  • Patient Specialists
  • Referral Specialists
  • Health Information Management (HIM) Specialists
  • Community Health Workers (CHWs)
  • Other non-clinical practice roles as assigned
• Ensure adequate staffing coverage and participate in hiring, onboarding, performance management, and corrective action processes
• Foster a culture of accountability, teamwork, compassion, and professional growth

Scheduling, Access & Productivity

• Oversee provider scheduling, template management, and clinic flow to optimize access, continuity of care, and productivity
• Monitor access and productivity metrics and recommend staffing or workflow improvements

Practice Systems & Continuous Improvement

• Monitor operational performance indicators such as patient access, cycle time, referrals, and patient satisfaction
• Identify workflow gaps and implement sustainable operational improvements
• Support implementation of quality initiatives, system enhancements, and new service lines

Compliance & Regulatory Support

• Ensure compliance with HHC policies, HIPAA, OSHA, HRSA regulations, and the 19 HRSA Program Requirements
• Support UDS, PCMH, ACO, MaineCare, SBHC, and other regulatory or grant-related requirements
• Assist with patient complaint resolution and incident follow-up

Financial & Administrative Oversight

• Oversee timekeeping and payroll review for supervised staff
• Support supply ordering, inventory oversight, and petty cash reconciliation
• Collaborate with Revenue Cycle and Billing teams to address front-end operational issues
• Partner with Information Systems to support EHR training for operational staff

Qualifications

Experience

• Minimum 3–5 years of progressively responsible healthcare management experience, preferably in an FQHC, primary care, dental, or community health setting
• Demonstrated experience supervising non-clinical staff across multiple locations
• Experience with scheduling optimization, workflow improvement, and operational analytics preferred

Education

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field required
• Equivalent combination of education and relevant experience may be considered
• Community health or FQHC-specific experience preferred

Why Join HHC?

• Mission-driven organization serving diverse communities
• Leadership role with meaningful impact on patient access and experience
• Collaborative, team-oriented environment
• Opportunity to shape and improve multi-site healthcare operations

Hometown Health Center is an equal opportunity provider and employer. Hometown Health Center is a Federal Tort Claims Act (FTCA) deemed facility.