Campus Front Office Manager

Why Work at Hotel Citrine?

Hotel Citrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, an energized Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it’s a place where thoughtful hospitality meets creative energy. Working here means joining a team that values conscious service, modern aesthetics, and guest experiences that are as purposeful as they are polished.

If you're looking for a workplace as bright and intentional as your career aspirations, Hotel Citrine is where you can “travel lightly and live brightly”—every day.

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. 

Join our team of Experience Curators!

We are seeking an inspiring and service‑driven Campus Front Office Manager to lead the guest arrival experience across our exceptional property.

Luxury Hospitality | Coury Hospitality | Silicon Valley, CA

Two Hotels, One Vision for Guest‑Centered Excellence

Hotel Citrine and AC Hotel Palo Alto come together with a shared commitment to intuitive, design‑forward hospitality and elevated guest service. At Hotel Citrine, guests are welcomed into vibrant, sustainability‑rooted experiences, thoughtfully curated gathering spaces, and a warm service culture that celebrates comfort and connection.

Steps away, AC Hotel Palo Alto offers a refined blend of minimalist European style and seamless efficiency. Guests enjoy purposeful spaces, elevated amenities, and a service approach built around precision, attentiveness, and ease. Together, these sister properties create a unified hospitality ecosystem—one that values personalized service, fluid guest flow, and welcoming environments that support the needs of Silicon Valley’s diverse and dynamic community.

This is the environment the Campus Front Desk Manager leads—two hotels, one campus, and a shared vision for guest‑centered excellence.

The Role: Campus Front Office Manager – The Architect of First Impressions

As our Campus Front Office Manager, you are the heartbeat of the guest journey—ensuring every arrival, every interaction, and every farewell reflects the standards of Coury Hospitality. You lead with confidence, communicate with clarity, and inspire your team to deliver elevated guest experiences with every encounter.

Your leadership creates a lobby atmosphere that is warm, polished, and intuitively responsive. You coach, guide, and energize your team—modeling excellence in both service and professionalism.

What You’ll Do

• Recruit, select, and retain a high‑quality Front Office team.
• Lead daily front office operations ensuring professional guest service.
• Train and coach Associates to deliver warm, efficient guest interactions.
• Implement upselling strategies to enhance guest experiences.
• Maintain knowledge of hotel services and local events.
• Lead by example, demonstrating exceptional service recovery.
• Audit front office work and ensure adherence to standards.
• Collaborate with the General Manager on lobby presentation.
• Handle guest complaints and resolution cases.
• Maintain key control and safety protocols.
• Provide weekly schedules and perform Front Desk duties as needed.

What You Bring

• A passion for guest service and a commitment to creating exceptional hospitality experiences.
• Professional appearance, communication, and leadership presence.
• Supervisory experience with strong coaching and performance management skills.
• Ability to remain calm and effective when guests are upset or under pressure.
• Strong organizational, accounting, and multitasking skills.
• Technical knowledge of front desk operations and systems.
• Flexibility to adapt quickly to procedural or operational changes.
• Knowledge of local markets, events, and guest needs (property‑specific).

What We Offer

• A leadership role at a property where guest experience is paramount.
• A supportive environment where your ideas, service style, and leadership approach matter.
• Career growth opportunities within Coury Hospitality’s expanding portfolio.
• Comprehensive benefits and competitive compensation.
• A company culture built on individuality, excellence, and purpose.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know…

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.  

Privacy Notice:Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.