Full-Time | Exempt Salary Range: $90,000–$100,000 annually, DOE

At Moldaw Residences, creating an exceptional resident experience is at the heart of everything we do. We are seeking a Director of Resident Services & Experience to lead our Resident Services, Concierge/Front Desk, and Transportation teams while helping ensure residents and families feel welcomed, supported, and connected to our community.

Don't just manage services. Help create a community where residents feel welcomed, connected, heard, and at home.

What You'll Do
•Lead and support the Resident Services, Concierge/Front Desk, and Transportation teams.
•Oversee the new resident move-in, orientation, and transition experience.
•Build strong relationships with residents and families and assist with complex or unresolved concerns.
•Partner with department leaders to ensure resident needs are appropriately addressed and followed through.
•Develop and maintain service standards that promote resident satisfaction, hospitality, and accountability.
•Identify opportunities to improve resident services and the overall resident experience.
•Maintain a visible and approachable leadership presence throughout the community.

Qualifications
•Associate degree in Business Administration, Hospitality Management, Healthcare Administration, Social Services, or a related field required; bachelor's degree preferred.
•3–5 years of experience in senior living, hospitality, healthcare administration, property management, or a related service-oriented environment.
•2–3 years of supervisory or management experience.
•Strong leadership, communication, organizational, and problem-solving skills.
•Demonstrated commitment to exceptional customer service and working with older adults.

Why Join Moldaw?
•Meaningful work that makes a difference every day
•Opportunity to directly shape the resident experience
•Collaborative and supportive team environment
•Opportunities for professional growth
•The chance to build lasting relationships with residents and families

If you're a people-focused leader who believes exceptional service starts with strong relationships and genuine hospitality, we'd love to meet you.

Apply today!

Moldaw Residences is proud to be an Equal Opportunity Employer.

Learn more about this Employer on their Career Site