Parts Manager

Description

Palo Alto, CA | Audi | Luxury European brand | Parts Manager | Fixed Ops | Wholesale | Silicon Valley | Bay Area | Veterans encouraged to apply | $80,000 - $120,000/yr

IS THIS YOU?

• You've run a parts department and own the full picture -- inventory, gross profit, fill rates, obsolescence, wholesale, and team development

• You manage by metrics, build process, and hold your team to a standard that reflects the brand above the bay door

• You're ready to lead a high-performing parts operation at one of Silicon Valley's premier European luxury dealerships

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Audi Palo Alto is a high-volume luxury store in the heart of Silicon Valley with a strong service operation, an active wholesale parts business, and a guest base that holds every touchpoint to a premium standard. The Parts Manager is the person who keeps that operation stocked, accurate, and profitable -- and who builds the team and the process to sustain it.

WHAT YOU'LL DO

• Lead all parts department operations -- managing inventory, staffing, vendor relationships, and daily workflow to support a high-performing service and wholesale operation

• Drive parts department profitability -- owning gross profit, fill rates, inventory turn, and obsolescence control

• Develop and manage the wholesale parts business -- building and maintaining relationships with independent repair shops, body shops, and fleet accounts across the Silicon Valley market

• Develop and hold accountable a parts team -- building capability, accuracy, and a culture of consistent execution at the counter and in the warehouse

• Monitor key performance metrics and implement corrective action proactively when results drift from target

• Manage Audi OEM parts programs, warranty parts processes, and manufacturer return procedures with full compliance

• Build and maintain strong vendor and OEM relationships -- ensuring parts availability and program participation are optimized

• Partner with service management to align parts supply with service demand -- minimizing delays and keeping technicians productive

• Maintain inventory accuracy through disciplined receiving, cycle counts, and bin organization standards

WHAT WE'RE LOOKING FOR

• 3+ years of parts manager experience in a franchised dealership -- Audi, European, or luxury brand experience strongly preferred

• Strong command of parts department financials -- fill rate, gross profit, inventory turn, and obsolescence management

• Wholesale parts experience a significant plus -- Silicon Valley's density of independent shops and body shops creates a genuine wholesale opportunity

• Deep familiarity with OEM parts systems -- ETKA or equivalent Audi/VW Group parts platform experience preferred

• Proven ability to develop and lead a parts team

• Process-oriented with strong attention to detail and inventory accuracy

• Comfortable with DMS platforms -- Reynolds & Reynolds or CDK experience preferred

• Clear communicator who works effectively with service managers, advisors, technicians, and wholesale accounts

• Valid driver's license with a clean driving record

WHAT WE OFFER

• $80,000 - $120,000/yr

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career growth -- strong parts managers at Swickard grow into fixed ops director and multi-store leadership roles

• Employee vehicle purchase and service discounts

• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

WHY AUDI PALO ALTO

• A high-volume Audi store with a strong wholesale and retail parts business -- the counter here is active, the wholesale opportunity is real, and the parts manager's contribution is visible across the whole operation

• Silicon Valley's concentration of independent repair shops, body shops, and fleet operators creates meaningful wholesale growth potential for a parts leader who knows how to build accounts

• Audi is one of the most technically sophisticated luxury brands on the road -- parts knowledge here is specialized, valued, and builds real expertise over time

• A hospitality-first culture where the parts department is treated as a core driver of service performance

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we lead our teams just as much as how we serve our guests

Audi Palo Alto's parts department supports a high-volume service operation and a growing wholesale business in one of the country's most active luxury automotive markets. The Parts Manager who steps into this role will have the brand, the market, and the organizational support to build a best-in-class operation -- and a genuine path to grow within Swickard's expanding footprint.

If you're an experienced parts manager ready to lead a high-performing operation at one of Silicon Valley's premier luxury dealerships -- we'd like to meet you.