Food & Beverage Supervisor at Shark's Tooth Golf Club

Job DetailsJob Location: Sharks Tooth - Panama City Beach, FL 32413Position Type: Full Time Job Summary The Food & Beverage Supervisor assists in ensuring that Servers, Bartenders, Food Runners, and Greeters deliver efficient service with a high level of professionalism and courtesy. This role works closely with the Restaurant Manager to support new staff training, shift lineups, associate development, and the implementation of customer service standards. The Food & Beverage Supervisor serves as a liaison between front-of-house and kitchen teams to ensure clear communication, proper order timing, and a seamless guest experience. This position also assists in addressing and resolving guest concerns as needed to maintain positive guest relations. Primary Responsibilities & Essential Functions Plan, supervise and control various operations, working closely and supporting the Food & Beverage manager Anticipate guest needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction Ensure the correct set up for functions and bookings for the day Maintain excellent product knowledge Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner Conduct service briefings and constant effective communication with managers and supervisors regarding any guest or staff issues Encourage and motivate staff with a positive attitude Ensure all front of house staff adhere to the company code of conduct and standard operating procedures Monitor staff service levels to establish any areas that require attention or further training and provide training where required Ongoing menu and beverage training as well as developing regular tests. Prepare weekly staff rosters if needed Monitor and authorize staff clock in and clock out procedures Assist the Food & Beverage Manager with HR related matters Operate POS (point of sale) and maintain security of system Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions Prepare reports for the Food & Beverage Manager All other duties as assigned Qualifications Education and Experience Sufficient education and literacy needed to identify and read product labels and to communicate with guests Ability to read, write, speak, understand, and communicate in basic English preferred   Degree in Hospitality Management preferred  3-5 years’ experience in a luxury hotel & restaurant environment A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook Knowledge, Skills, Abilities Detail-oriented and thorough  Ability to perform consistent work to the highest of standards Ability to remain discreet and respect the privacy of guests  Ability to interact with guests in a pleasant, friendly way   Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions  Ability to maintain a warm and friendly demeanor  Ability to effectively communicate both verbally and written  Ability to multitask  Ability to comply with St. Joe standards  Ability to lead a team efficiently and effectively  Ability to solve problems independently  Extensive knowledge of Food & Beverage Operations  Extensive knowledge of operating POS systems  Extensive knowledge in scheduling employees  Moderate wine knowledge  Ability to stand in as and train all positions within the Food & Beverage department  Proficiency with Microsoft Office and email  Ability to follow and enforce all Food & Beverage regulations  Physical Demands Frequent bending, kneeling, stooping, walking, pushing, and pulling Occasional keyboarding Must be able to lift 50 lbs Working Conditions Primarily indoors and occasionally outdoors Exposure to cleaning chemicals (with proper PPE) Possible exposure to a somewhat noisy environment Fast-paced, high-pressure environment especially during banquets and large events The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.