Shift Leader

Hours Available: Up to 30-35 hours per week

Employment Type: Non-Exempt, Hourly

Schedule: Primarily nights, weekends, and holidays.

Some benefits are only available for full time team members.

THE ROLE

Team Leaders at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

As a GES, you’ll make our lobby feel fun, upbeat, and inviting for guests of all ages. You are the bookends of each guest’s experience – their first and last impression of The Escape Game. In our immersive escape rooms, players work together to complete a mission (and escape a themed room) before time runs out.

WHO WILL ENJOY THIS ROLE

This is a guest-facing, hospitality-focused role for people who:

• Genuinely love serving guests of all ages and are energized by making someone else’s day better
• Thrive in fast-paced, team-oriented environments
• Humbly receive and apply constructive feedback
• Are looking for growth opportunities

WHAT YOU’LL DO

Guest Experience

• Positively influence & communicate with a team of 3-15
• Promote a positive, professional atmosphere
• Uphold TEG standards by redirecting and encouraging team members with “Continuous, Gracious Pressure,” TEG’s form of team coaching
• Resolve service failures immediately and graciously
• Ensure each guest has a five-star experience and leaves happy

Shift Operations & Team Support

• Open and close the building
• Coordinate game start times and team member breaks
• Facilitate cash and inventory systems
• Address minor game maintenance
• Clean our lobby and facility
• Complete necessary reports

GROWTH & CAREER PROGRESSION

We promote based on team performance, availability and commitment. Team members who excel in these areas can grow very quickly and may be eligible for advancement into leadership and management roles. Team members can grow into an Assistant Manager in Training role as quickly as 3-6 months from your hire date. Further growth can lead to a GM role either in your current store or relocating to a new city as TEG opens new stores across the country!

REQUIREMENTS

• Flexible availability. This role often works nights, weekends, and/or holidays.
• Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Exceptional listening and communication skills when speaking with our guests.
• Quick and effective decision-making abilities.
• Creative problem solving skills.
• Excellent interpersonal skills and emotional intelligence. 
• Basic computer & technology skills.
• Alignment with TEG’s Uniform Standards.
• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.