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Description
JOHN LEE NISSAN SERIVCE
John Lee Nissan is expanding our Service BDC team and looking for someone who communicates well, stays organized under pressure, and delivers a positive customer experience. You will be the first point of contact for many of our service customers, helping guide them with clear information and consistent follow-through.
Responsibilities:
-Handle customer inquiries by phone, text, and email
-Assist customers with scheduling and general service coordination
-Maintain accurate notes and communication in our systems
-Support customer follow-up efforts and retention goals
-Work collaboratively with the service department to keep customer flow smooth
-Participate in regular training and process development
-Outbound calls
What we're looking for:
-Service BDC, BDC, call center, or dealership experience preferred
-Strong phone voice and customer-focused communication
-Confidence using computers and CRM tools
-Reliability, professionalism, and consistent follow-through
-Ability to stay organized in a fast-paced environment
-Positive attitude and willingness to learn
What we offer:
-Competitive hourly pay plus commission and bonuses
-Full benefits: medical, dental, vision, life
-Employee discounts
-Growth and advancement opportunities
TO APPLY
Submit your resume through Indeed or apply in person at:
John Lee Nissan Service Center
Drug-Free Workplace. Equal Opportunity Employer.
License/Certification:
- Drivers License (Required)
Work Location: One location Please apply online or in person here:
120 East 23rd street Panama City FL 32405 ask for Mike Schweers
Requirements
BDC Representative Requirements:
- High school diploma or equivalent; a bachelor’s degree in marketing or a related field is a plus.
- Proven experience in a customer service, sales, or telemarketing role.
- Proficiency with Customer Relationship Management (CRM) software and other relevant tools.
- Strong written and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Knowledge of the industry’s products and services, with a willingness to undergo continuous training.
- Must have reliable transportation.
- Must have a super positive attitude and be " people person "
Learn more about this Employer on their Career Site
