Hotel Front Desk Agent

Job Title: Front Desk Agent
Property: Comfort Inn & Suites Panama City , FL
Reports To: General Manager

Position Overview

You are the first and last impression of the hotel.

As a Front Desk Agent, you manage the guest experience from arrival to departure. You control the check-in process, resolve issues quickly, and represent the Comfort Inn & Suites brand with professionalism and urgency.

Guests decide how they feel about their stay within minutes. Your attitude, accuracy, and responsiveness determine whether they return.

Key Responsibilities

• Greet guests with energy and professionalism
• Process check-ins and check-outs accurately and efficiently
• Verify reservations, rates, and payment methods
• Handle guest requests and resolve concerns promptly
• Answer phones and respond to guest inquiries
• Coordinate room status with Housekeeping
• Balance cash drawer and complete shift reports
• Promote loyalty programs and hotel amenities
• Follow all brand standards and safety procedures

Performance Expectations

You will be measured on:

• Guest satisfaction scores
• Check-in efficiency
• Accuracy of billing and folios
• Upselling performance
• Reliability and attendance
• Professional appearance and conduct

If there is a line at the desk, you manage it. If a guest has a problem, you own it. If there is an opportunity to create a better experience, you take it.

Qualifications

• Customer service experience required (hotel experience preferred)
• Strong communication skills
• Comfortable using computers and property management systems
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Flexible availability including nights, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Light lifting up to 20 pounds

This role is ideal for someone who enjoys interacting with people, solving problems, and working in a structured, fast-paced setting.

If you take pride in delivering strong guest service and being dependable every shift, apply today.