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Responsibilities
- New Product Introduction (NPI) execution
- Own field logistics readiness and execution for NPI — ensuring new hardware platforms (GPU trays, racks, servers, network switches, optics, power equipment) can be received, inspected, stored, kitted, and distributed reliably from day one of ramp
- Serve as the on-site logistics point of contact during first-article receipt, qualification builds, and pilot ramps
- Detect and resolve material flow, packaging, labeling, and handling issues before they scale
- Establish material handling, staging, and storage requirements for new products, including special handling (weight, ESD, thermal, HAZMAT, high-value/GPU security) considerations
- Process Standardization and Operations Excellence
- Define and document NPI receiving, inspection, storage, and distribution standard operating procedures (SOPs) and playbooks
- Drive standardization across sites once a product transitions from introduction to steady-state
- Design and run operational readiness reviews (ORRs) as gate checks before new-product field execution begins
- Drive after-action reviews (AARs) after each ramp, capturing lessons learned and feeding systematic process improvement
- Cross-Functional Leadership & Integration
- Partner with Hardware Engineering, DCE/SiteOps, ENS, DCC, and supplier/CM teams to translate new product requirements into executable field logistics plans
- Act as a liaison between XFN partners and the companies that make, ship, and deliver new products, building partnerships that drive automation and efficiency
- Drive alignment across NORAM field teams on new-product standards, tool adoption, and process improvements — without direct authority
- Partner with global operations teams to ensure NORAM NPI initiatives align with worldwide programs
- Operational Intelligence and Continuous Improvement
- Monitor demand signals — upcoming builds, new SKUs, capacity surges — and translate them into field logistics requirements ahead of ramp
- Track leading indicators of ramp health — predictive signals of emerging friction, not just lagging metrics
- Capture learnings and feed them back to hardware and supply chain partners to improve the next introduction
- Innovate, automate, standardize, and scale field operations to withstand fast, high-volume product ramps
- Compliance & Controls
- Ensure NPI processes meet Meta's stringent inventory management, SOX, physical security, data security, and financial compliance requirements
- Ensure all new-product processes are documented, followed, and improved as necessary; drive standardization across Meta's platforms
- Meta Lab Field Support (NORAM Focal Point)
- Serve as the single IBOS NORAM field focal point for Meta Lab support, including infrastructure labs — the primary point of contact between lab teams and IBOS field logistics across the region
- Coordinate the receiving, storage, kitting, staging, and distribution of lab hardware and materials to and from NORAM lab environments
- Support lab build-outs, moves, and equipment refreshes, ensuring material availability and timely delivery to meet the lab's schedules
- Partner with lab stakeholders — including IDC NSI labs and network engineering labs — to translate lab requirements into logistics processes, and manage returns, RMAs, and asset tracking for lab equipment
- Ensure lab materials flows meet inventory management, asset accountability, physical security, and financial compliance requirements
- Track and report on lab logistics support performance, surfacing risks and blockers proactively
- Travel
- Up to 30%+ travel is required across NORAM data centers and 3PL sites to maintain field connectivity and support product ramps in person
Minimum Qualifications
- Bachelor's degree in Logistics, Supply Chain, Operations Management, Industrial Engineering, or a similar field, or equivalent practical experience
- 8+ years of experience in logistics, supply chain operations, or technical site services within a data center, large-scale infrastructure, or a comparable industrial environment
- 8+ years of experience in managing inventory control processes, including cycle counting, reconciliation, and asset tracking across distributed locations
- Experience leading cross-functional projects involving third-party logistics providers, infrastructure teams, and internal stakeholders
- Experience developing and managing operational metrics and KPIs to drive performance accountability and continuous improvement
- Experience with supply chain processes spanning procure-to-pay, including business process mapping, gap analysis, and requirements documentation
Preferred Qualifications
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Experience operating in a large-scale, multi-site data center or hyperscale infrastructure logistics environment with responsibility for fleet-wide process standardization
- Demonstrated ability to integrate AI tools to redesign logistics workflows and deliver measurable outcomes such as reduced cycle time, improved inventory accuracy, or cost savings
- Familiarity with SOX compliance requirements as they apply to inventory management and asset audit processes in a technology infrastructure context
- Experience with data analysis platforms and logistics management systems used to monitor inventory, track shipments, and generate operational reporting
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
$138,000/year to $196,000/year + bonus + equity + benefits
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