Players Club Rep

A Players Club Representative serves as the primary point of contact for both the Players Club and gift shop, delivering excellent guest service while promoting the Connections Club Card and supporting retail operations. This role is responsible for enrolling new members, creating and maintaining player accounts, scanning IDs, taking photos, printing or reprinting club cards, and explaining membership benefits, rewards, and promotions. Representatives actively engage guests on the casino floor, including identifying and enrolling high-value players, while keeping customers informed about current and upcoming promotions and casino events. They also support gift shop operations by processing merchandise sales through a point-of-sale system, maintaining balanced cash drawers, verifying identification, assisting guests with merchandise selection, restocking inventory, organizing displays, distributing promotional items, and supporting event setup, guest check-ins, and prize fulfillment. The position requires maintaining knowledge of casino games, promotions, marketing activities, and property amenities while adhering to all Laguna Development Corporation (LDC) policies, procedures, core values, confidentiality requirements, and customer service standards. Employees are expected to act as role models, work collaboratively with team members, maintain professionalism and reliability, and perform additional duties as assigned.

Candidates must possess a High School Diploma or GED and at least two years of relevant work experience. The role requires proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook, familiarity with office equipment, and experience using systems including Kronos, Paramount, and OASIS. Physical requirements include frequent standing, walking, bending, reaching, twisting, repetitive hand movements, and the ability to lift, carry, push, pull, and transfer weights ranging from 1 to over 50 pounds. Mental demands include continuous reading, writing, and data interpretation, along with regular problem-solving, planning, organization, and decision-making responsibilities. The position has no supervisory duties and is performed indoors in a confined casino environment with exposure to cigarette smoke. Additional requirements include obtaining and maintaining a gaming license through the Pueblo of Laguna Gaming Control Board, complying with Title 31 Bank Secrecy Act certification requirements, passing a pre-employment drug screening, maintaining a positive attitude toward customers and coworkers, and consistently reporting to work on time and prepared to perform all job duties.