Operations Manager- PS LAX

***All internal applicants must apply on or before the following deadline: Friday, April 10th ,2026 4:59PM PST***

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Operations Manager - PS LAX

This is a role for a leadership position at PS LAX, to lead and manage a high performing team in a fast-paced luxury environment. The Operations manager will manage the Operations Department, front and back of house, to ensure flawless execution of all PS service and brand standards. The Operations Manager is responsible for coaching and development of all associates and assisting with customer service recovery. 

This position reports to the Director of Operations PS LAX.

 Responsibilities & Expectations

•  Manages and supports the daily Operation at PS LAX. 
• Acts as Manager on Duty of the entire business.
• Assists with recruitment and development of the Operations team. 
• Ensures that the Operations department maintains SOP and service standards. 
• Manages performance of the day-to-day operation and its departments for service quality. 
• Responsible for service recovery opportunities. 
• Evaluates staff performance, identifying areas for improvement, and providing feedback. 

Requirements 

• Internal applicants must have a minimum of one year of experience in the Supervisor role at PS. 
• Strong written and verbal aptitude to manage operational staff positively and effectively. 
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts. 
• Position contingent on obtaining a SIDA badge with CBP seal and Driver Icon. 
• Minimum education requirement of High school Diploma/GED
• Pass a pre-employment drug screening + background check
• Collection of SSN as part of the background check process will be required
• Must be authorized to work in the United States

Full Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability 
• 401K retirement plan with company matching 
• Health and Dependent care FSA and HSA with company matching 
• Merit-based raises and bonuses 
• Unlimited Paid Time Off 
• Monthly Health & Wellness and phone reimbursement 
• Tier 2 PS Use benefits 
• Parental benefits 100% paid up to 6 weeks
• Friends & Family Discounted PS Use
• Tuition Reimbursement
• A great career path with promotion opportunities. 

This is a full-time, Exempt role. Salary range $110,000 - $115,000 (based on experience) annually. 

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.