SWITCHBOARD OPERATOR

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors.

Position Summary:

A Switchboard Operator is trained to work on clinic and hospital switchboard. Transfers phone calls in an appropriate and timely manner, readily available to help patients within scope of practice. Directs patients to the appropriate area in the department as needed. Immediately notifies advisory nurse of a potential critical patient. Assures all information collected is kept confidential per HIPPA.

Essential Functions:

• Answers phones in a welcoming manner.
• Answers basic questions and escalates further questions to the appropriate department.
• Assist with answering patient and staff calls to help on anything needed. 
• Escalates patient concerns to the lead or Patient Access Manager

The responsibilities listed above are not all-inclusive; other activities may be required in support of the Foundation’s goals and objectives.

Position Requirements:

• High school graduate is preferred.
• At least one year of general office experience; preferred.
• Excellent customer service skills; required.
• Previous healthcare experience; preferred.

Pay Range:

Pay ranges from $15.000/hour to $20.603/hour (rate of pay is based on applicable years of experience)

Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays. 

Intrigued? Don’t wait, apply today. We are actively reviewing applicants for the Switchboard Operator role. Be part of an organization that is dedicated to the growth and development of its colleagues. Here at Horizon Health, our employees speak for themselves. Join our family & begin an incredible career!